Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Lead Logic Design - Core Load Store Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Hardware Developer at IBM, focusing on leading the architecture design and development of Processor Core Load Store Execution unit for high-performance IBM Systems. The position requires extensive experience in architecting and designing Load Store Execution unit of CPU, hands-on experience in implementing DCache Address Translation, Memory Consistency handling, Store ordering, and deep expertise in Out of Order Super Scalar MultiThreaded Core Architecture and ISA.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.

Salesforce Developer - L1

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job description outlines a role in a Center of Excellence focused on developing scalable Salesforce applications, particularly for Service Cloud and Field Service Cloud. The position involves collaborating with stakeholders, implementing service processes, ensuring compliance, and integrating with enterprise applications. Required skills include Salesforce development, problem-solving, communication, and a willingness to learn.

System development Engineer - Z System

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The IBM mainframe Z Systems is responsible for most credit card transactions and is used by many top insurers, banks, retailers, and airlines. The zVM team is a worldwide team primarily located in Poughkeepsie, NY, with expansion plans in Bangalore, India. The team uses Agile methodologies throughout the software life cycle. The job posting is looking for qualified software engineer candidates to help take zVM virtualization to the next level on the mainframe.

Senior PLM (Product Lifecycle Manager) for FMCG and CPG clients (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior PLM Product Lifecycle Manager for FMCG and CPG clients. The role involves providing strategic leadership, developing digital PLM initiatives, overseeing PLM integration with cutting-edge technologies, and ensuring project delivery. The position offers individual career growth, training opportunities, and the chance to work on large-scale projects in a knowledge-sharing culture.

Associate Threat Intelligence Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the Associate Program at IBM Consulting, focusing on professional development, learning, and growth. It also highlights the role of an Associate Threat Intelligence Consultant, involving threat analysis, malware execution, and sharing threat assessments to protect people, data, and infrastructure.

Red Hat OpenShift L2+

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The job description outlines the key responsibilities and required skills for an OpenShift Engineer. The role involves managing OpenShift clusters, automating tasks, monitoring performance, ensuring security and compliance, collaborating with teams, and creating documentation. Strong technical skills in OpenShift, Kubernetes, Docker, Linux, scripting, and cloud platforms are essential.

Delivery Project Executive

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is a Delivery Project Executive responsible for managing the delivery of contracted services to clients, ensuring client satisfaction, and driving growth through innovation and expansion of existing services. The position requires strong leadership, stakeholder management, and financial acumen.

SAP FICO Lead Consultant

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The text describes a career opportunity as a Package Consultant at IBM, focusing on delivering mission-critical SAP FICO solutions for clients in the public and private sectors. The role involves leading and delivering SAP FICO implementations, managing full lifecycle projects, and integrating with various SAP modules. The position requires a bachelor's degree in accounting, finance, or a related field, along with 6+ years of experience in SAP FICO implementations, including experience with SAP Funds Management and Public Sector Management.

IBM Cloud Data Services Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a developer role within IBM Cloud Data Services, requiring expertise in Golang, Kubernetes, Docker, Helm, CICD, and GitOps. Responsibilities include designing scalable microservices, ensuring security compliance, and participating in oncall rotations. The role emphasizes collaboration, cloud platform expertise, and adherence to security best practices in a dynamic work environment.

Technical Solution Specialist Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is an internship job description for the IBM Z team, which supports clients and internal teams across the Americas. The role involves working with cutting-edge IBM Z and LinuxONE technology, providing enablement, guidance, and technical demonstrations. Interns will gain exposure to enterprise-class systems, modern automation, and hybrid cloud environments. Key responsibilities include assisting in preparing IBM Z networking and storage environments, participating in team activities, shadowing and assisting in deploying Red Hat OpenShift databases and automation tools, learning to support proof-of-concept activities, performance benchmarks, and technology demonstrations, documenting processes, lessons learned, and observations, and contributing to team Kanban intake by tracking tasks and status updates.

Assistente de Controladoria Sênior - São Bernardo do Campo

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term client relationships and digital transformation using agile methodologies, AI, and hybrid cloud. It highlights the importance of curiosity, continuous learning, and collaboration in a supportive environment with opportunities for career growth and development.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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