Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-Workday Finance Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Workday Financial Planning Consultant, you will identify business requirements, align them with clients' financial planning processes, and provide expert guidance on industry standards. The role requires a Bachelor's degree, 4+ years of experience in Workday Adaptive Planning implementation, and certifications in Workday Adaptive Planning Core, Applied, and Integration.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Associate Software Developer. The role involves working with clients to co-create solutions using best practice technologies and tools. Required skills include proficiency in Java, Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Entry Level Cloud Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM seeks Software Developers to contribute to Cloud platform innovations, focusing on infrastructure solutions, automation, and compliance. The role involves collaborating with teams to design scalable systems and advance technology.

C/C++ Advisory Software Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job posting highlights an exciting opportunity to join IBM Instana's product team, working with cutting-edge technologies like Watsonx and OpenTelemetry. The role emphasizes technical expertise, collaboration, and innovation in developing core components and contributing to open-source communities. Key requirements include proficiency in C/C++, Rust, and experience with observability tools, while the position values leadership potential and a fast-paced team-oriented environment.

Senior Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the HashiCorp engineering team. The team builds the Infrastructure Cloud, which allows enterprises to take a unified approach to infrastructure and security lifecycle management. The role involves designing, prototyping, and implementing features and tools while ensuring stability and usability. The position requires at least 5+ years of experience as an engineer, with a focus on Golang development and experience with distributed systems on cloud providers like AWS, Azure, or GCP.

Application Developer-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and problem-solving using best practice technologies and tools.

Data Scientist-Advanced Analytics

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The role of a Data Scientist with Advanced Analytics skills involves leveraging deep data and analytics expertise to address business challenges. The role requires proficiency in mathematical optimization, discrete-event simulation, rules programming, and predictive analytics. Key technologies include Python, Pandas, NumPy, Matplotlib, Seaborn, and Plotly. The role also involves data processing, programming, and automation using Python.

SAP SuccessFactors Compensation BA/Design Lead

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves leading remote design workshops, facilitating verification sessions, and performing testing and integration mapping. The role requires strong experience with SuccessFactors Compensation and agile methodologies, as well as the ability to collaborate across multiple teams and drive end-to-end process alignment.

インダストリーコンサルタント(製造領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM where employees work with clients worldwide to drive collaboration and innovation using advanced technologies like AI and hybrid cloud. The position involves proposing and executing projects for manufacturing clients, including large-scale application development. Key requirements include consulting experience in manufacturing, knowledge of manufacturing industry, and a willingness to continuously learn.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, hybrid cloud and AI solutions, and SAP HANA FIN experience. It outlines required education, technical expertise, and preferred experience for the role.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F

Company: IBM

Location: Lille, FR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term relationships and collaboration with global clients. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience in cloud migration projects, preferably with Red Hat OpenShift, and expertise in technologies like Kubernetes, Docker, APIs, microservices, and CI/CD tools. The role emphasizes collaboration, innovation, and continuous learning.

Digital Seller – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break beyond boundaries with innovative methods. They are seeking recent graduates who can combine technical interests with people skills to prospect and co-create solutions with clients, partners, and colleagues. The role of a Digital Seller involves qualifying leads, converting them into new business opportunities, and collaborating with colleagues across the Sales team. IBM provides comprehensive onboarding, a learning culture, and ongoing development to set up success and advance careers.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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