Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Storage Partner Technical Specialist

Company: IBM

Location: BRUSSELS, BE

Posted Dec 04, 2025

The IBM Storage portfolio offers advanced hardware and software solutions for critical IT environments, enabling innovation in AI, Cyber Resiliency, and Hybrid Cloud. As a Junior Technical Sales Specialist, you will drive presales activities, work with expert colleagues, and help clients across Belgium and Luxembourg adopt cutting-edge technologies. The role requires strong technical expertise, communication skills, and a passion for technology.

System Administrator (TS/SCI Full Scope Polygraph)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. As a System Administrator, you will work closely with IBM and client leaders to plan, deliver, and deploy IBM BigFix-based configurations and patches. The role involves managing system patches, distributing patches to endpoint nodes, and collaborating with clients to optimize and trailblaze new solutions. The position requires strong technical skills, problem-solving abilities, and excellent communication skills.

Digital Sales Technical Specialist Data Platform for UKI Market - Dublin Based

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text describes a technical sales specialist role within IBM's Technology Data product portfolio. The position requires deep technical expertise in data management, governance, business automation, AI, and data science solutions. The specialist will work closely with clients to understand their business needs, deliver solution demonstrations, and collaborate with the wider IBM ecosystem and business partners.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships, collaboration, and leveraging technology responsibly. It highlights the company's expertise in various industries and its commitment to accelerating clients' businesses. The text also mentions IBM BPO, which focuses on business process operations across several domains, including finance, procurement, supply chain, and industry-specific processes. The job description for a Financial Planning & Analysis (FP&A) Analyst is provided, outlining key responsibilities, required education, and preferred technical and professional expertise.

Digital Sales Specialist: Federal Automation Platform

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The role of a Digital Sales Specialist at IBM involves working with AI-powered products to help clients reduce repetitive work and improve business performance. The position offers excellent onboarding, a collaborative sales environment, and opportunities for career advancement. Key responsibilities include accurate deal closure forecasting, cross-selling opportunities, collaboration on new business campaigns, designing use cases and proofs of concept, and presenting high-level value propositions to clients.

Application Developer-Oracle Middleware

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives, responsibilities including feature development and stakeholder engagement, and required technical expertise in Oracle technologies.

Team HR Partner-Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The HR Partner role is a strategic consultant to leadership, supporting managers and transforming HR support. It involves engaging with managers, enhancing digital layers, co-creating HR offerings, building expertise, and collaborating across teams. The role requires HR knowledge, collaboration skills, communication abilities, problem-solving, project management, and client focus.

Lead Logic Design Engineer - Memory Management Unit

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Hardware Developer position at IBM, focusing on leading the architecture design and development of processor MMU for high-performance IBM systems. The role involves collaborating with various teams, participating in silicon bringup and validation, and leading a team of engineers.

Senior Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is seeking highly skilled and motivated full stack developers to join IBM's software team. The role involves designing, developing, and deploying cloud applications and CI/CD automation to improve security, compliance, and efficiency. The ideal candidate should have extensive experience in software engineering, cloud platforms, and modern development practices.

Associate Application Developer - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 04, 2025

The text describes the Associate Developer role at IBM Consulting, highlighting the opportunity to work with diverse clients, focus on professional development, and collaborate on innovative projects using cutting-edge technologies. It emphasizes the company's culture of continuous learning, long-term relationships, and making meaningful impact.

Package Consultant-Pega

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

This role involves leading complex projects with global clients, focusing on hybrid cloud and AI solutions, requiring expertise in Pega and Agile methodologies. The position emphasizes collaboration, innovation, and technical leadership across multiple industries.

BigData Technical Consultant /Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights IBM's role in supporting customers with hybrid cloud and AI-driven transformations, emphasizing collaboration, innovation, and career growth opportunities. It outlines required expertise in data analytics, programming, and technology implementation, while showcasing IBM's culture of fostering skills and professional development.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages