Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Brand Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to become Brand Sales Specialist interns, working closely with clients to understand their needs and deliver tailored solutions using IBM's industry-leading products. The role involves sales prospecting, building credibility, solution selling, end-to-end sales process management, and collaboration across the IBM sales ecosystem.

Assistant Manager - Finance & Administration Delivery - Record to Report

Company: IBM

Location: Chennai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Assistant Manager in Record to Report (R2R). The position involves general accounting responsibilities, coordinating accounting activities, identifying risks and opportunities, and ensuring client service level agreements are met. The role requires a bachelor's degree, 6+ years of experience in R2R, expertise in various accounting tasks, and strong interpersonal skills. IBM Consulting values curiosity, continuous learning, and long-term career growth.

Senior Tech Recruiter

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for IBM's cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers opportunities to work in a multinational environment, hire top talent, make a local impact, and enjoy limitless learning and development.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

This job description outlines a role at IBM Consulting involving technical expertise delivery for public and private sector clients. It lists requirements including education, DevOps experience, and proficiency in tools like Kubernetes, Docker, and Azure cloud platforms.

Network Security Engineer

Company: IBM

Location: San Francisco, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on supporting MES solution deployments, upgrades, and process activities across multiple sites and versions. The ideal candidate should have process automation system expertise and experience with Rockwell Automation to drive manufacturing site improvements and automation system enhancements.

Internship: Business Operations Professional

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers internships for university students in business-related fields. Interns work with the latest technologies, collaborate with global teams, and gain skills through education and mentorship. The role involves participating in consulting projects and experiencing firsthand how to transform clients' businesses.

Junior Database Specialist

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The job posting is for a Database Specialist for zOS at IBM. The role involves enabling technical development and testing activities for various databases on zOS and related products. The position requires setting up and configuring database instances, advising teams on database solutions, assisting with customer requirements, and creating personal development plans. The team provides infrastructure and platform services to global ISVs and partners, collaborating with IBM Development and partners to provide leading-edge solutions on IBM Z and LinuxONE.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the key responsibilities and requirements for a Data Engineer role at IBM Consulting. The role involves designing, building, and optimizing data pipelines using AWS services like Glue, Athena, and Redshift. The ideal candidate should have 5+ years of experience in data engineering, strong knowledge of SQL, Spark, and Python, and familiarity with lakehouse architecture and cloud security best practices.

Hardware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's job description emphasizes innovation, collaboration, and solving complex problems through cutting-edge technology. It highlights opportunities in hardware development, quantum computing, and AI, while outlining required skills and a positive work environment focused on growth and impact.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration with clients, and working with visionaries across industries. It emphasizes the role in improving hybrid cloud and AI journeys for innovative companies, and the need for strong communication and collaboration skills. The text also lists required and preferred education, technical expertise, and professional experience.

Senior Managing Consultant – SAP HANA FIN FI

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Managing SAP consultant. The role involves leading and implementing SAP solutions, working with clients globally, and collaborating with a team to deliver high-quality results. The position requires expertise in SAP HANA FIN FI solutions, SAP S4HANA, project management, and fluency in Danish and English.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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