Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Assistente Financeiro Pleno - Hortolândia

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in payment processing and bank reconciliation. It highlights the importance of organization, analytical skills, communication, proactivity, and financial knowledge. The position offers opportunities for growth and development in a supportive environment.

ビジネス トランスフォーメーション コンサルタント(会計/経理財務領域)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, collaboration, and working with visionaries across industries. It highlights the use of advanced technologies like AI and the company's robust technology platforms. The role involves end-to-end support consulting services in the accounting area, including ERP system implementation and BPO services. The position requires project management skills, business process reform experience, and strong communication abilities.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a rewarding career with long-term client relationships, collaboration with visionaries, and opportunities to work on hybrid cloud and AI projects. Consultants are trusted advisors who solve complex business problems using IBM's technology platforms and strategic partnerships.

ACCOUNT TECHNICAL REPRESENTATIVE-TALENT TRANSFORMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in SAP HR Management System. It highlights the importance of knowledge in SAP HR, strong communication skills, and the ability to work with diverse priorities. The role involves inputting employee data, running reports, and providing solutions to issues.

Senior Data Engineer DataStage with French

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking an experienced ETL Developer to design and build ETL solutions using IBM Infosphere DataStage. The role involves designing, implementing, and maintaining ETL data flows, collaborating with business analysts, optimizing data flows, ensuring data quality, and developing shell scripts and SQL code. The position requires a bachelor's degree, proficiency in IBM DataStage and SQL, fluency in French and English, and at least 2 years of experience with cloud-based ETL platforms.

Project Manager-Workday

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Project Manager, responsibilities include functional/technical expertise, project planning, setup of HCM modules in Workday, tracking project status, and managing client relationships. The role requires 10+ years of technical/functional experience, strong communication skills, and familiarity with AI-based project management tools.

Technology Lifecycle Services Reals Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes an internship opportunity with IBM's Technology Lifecycle Services team. The role involves supporting renewals and expansions, identifying opportunities for service uplift, collaborating with internal teams, and learning to use IBM sales tools. The internship aims to provide hands-on experience in sales strategy, client engagement, and internal collaboration within a global technology company.

MQ Cloud Admin

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Solutions Engineer to join the team. The role involves designing, implementing, and maintaining multi-instance setups for high availability, troubleshooting production deployments, and setting up active-passive server configurations using Google Cloud. The ideal candidate should have a bachelor's degree in a related field, at least 5 years of experience in cloud computing, and proven expertise in Kubernetes, GKE, Cloud Run, and App Engine.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities to drive innovation through IBM's technology platforms and partner ecosystem.

Cloud Security Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Security Consultant to lead governance strategy, compliance, and optimization across AWS, Azure, and GCP. The role involves managing security frameworks, optimizing CSPM/CWP/SSPM platforms, threat intelligence, cross-team collaboration, and incident management. The ideal candidate should have 5+ years of experience with Prisma Cloud, SIEM/SOAR tools, and cloud-native environments, along with relevant certifications.

Senior Java Developer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The text describes the role of Software Developers at IBM in the global financial sector, focusing on designing, coding, and testing industry-leading solutions for platforms like Financial Transaction Manager. It highlights the responsibilities of an Architect and Senior Developer within a global team, including design, coding, mentoring, client interaction, and defect resolution. The role requires a Bachelors or Masters degree, 8+ years of development experience, expertise in Java, J2EE, SpringBoot, Microservices, Kubernetes, OpenShift, SQL, DB2, Oracle, and excellent communication skills.

Full Stack Developer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

This text promotes an IBM Consulting internship offering professional growth, collaboration with global clients, technical skill development, and exposure to innovative technologies. It emphasizes career advancement, mentorship opportunities, and a culture of continuous learning.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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