Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Application Developer-Google Cloud FullStack

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This role involves developing software for clients, collaborating with teams, and leveraging technologies like Java and Kubernetes. It emphasizes innovation, career growth, and technical expertise.

Consulting Senior Financial Analyst

Company: IBM

Location: Toronto, CA

Posted Dec 20, 2025

This job description outlines a Senior Financial Analyst role requiring advanced analytical skills, excellent communication, and proficiency in financial tools. It emphasizes leadership, business acumen, and experience with data visualization software like Power BI or Tableau.

Delivery Consultant Manager

Company: IBM

Location: Heredia, CR

Posted Dec 20, 2025

This text promotes an IBM Expert Labs role emphasizing career growth, collaborative innovation, and impactful client solutions. It highlights leadership opportunities, technical expertise, and a supportive culture focused on delivering world-class results through teamwork and continuous improvement.

.Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and technical expertise in hybrid cloud and AI, requiring skills in ASP.NET and Microsoft technologies.

Salesforce Solution Engineer

Company: IBM

Location: New York, US

Posted Dec 20, 2025

This job description outlines a senior technical role at IBM's Salesforce Practice, requiring expertise in Salesforce architecture, public sector solutions, and cloud technologies. The position emphasizes leadership in digital transformation projects, technical advisory capabilities, and collaboration with clients and IBM teams.

Senior Delivery Project Manager

Company: IBM

Location: Markham, CA

Posted Dec 20, 2025

This job description outlines the role of a Project Manager at IBM, emphasizing responsibilities such as leading teams, managing resources, and delivering projects using best practices. It lists required qualifications like a bachelor's degree, PMP certification, and experience with project management tools. Preferred qualifications include an MBA and bilingual skills.

Director, Enterprise Sales

Company: IBM

Location: SYDNEY, AU

Posted Dec 20, 2025

This job description outlines a leadership role in enterprise sales, emphasizing innovation, collaboration, and growth opportunities. The position requires managing high-performing teams, driving digital transformation, and delivering impactful solutions. IBM highlights career development and a supportive culture as key aspects of the role.

Accounts Receivable M&A Intern

Company: IBM

Location: Armonk, US

Posted Dec 20, 2025

IBM Finance amp Operations drives efficiency and innovation through collaborative problem-solving, offering career growth in a dynamic environment with opportunities for professional development and impactful contributions to global business strategies.

AWS Cloud Solution Architect

Company: IBM

Location: Dallas, US

Posted Dec 20, 2025

A job seeking an AWS Cloud Solutions Architect with experience in migration, IaC, and certifications. Requires 8+ years, AWS certification, and a bachelor's degree.

AR Analyst (Credit Controller) with Czech/Slovak

Company: IBM

Location: Krakow, PL

Posted Dec 20, 2025

This role involves working with global clients on hybrid cloud and AI projects, requiring collaboration across cultures and expertise in O2C processes. Key skills include fluency in Czech/Slovak and English, analytical abilities, and teamwork.

Team Leader talent acquisition

Company: IBM

Location: Mexico City, MX

Posted Dec 20, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, innovation, and professional growth. It outlines roles in managing recruitment teams, improving processes, and fostering a data-driven approach while highlighting required skills and positive organizational culture.

Delivery Consultant - Data Security

Company: IBM

Location: Athens ( Greece ), GR

Posted Dec 20, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights world-class services, strong onboarding, and opportunities to work with industry leaders while advancing technical expertise.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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