Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

Storypeller seeks a technical leader to shape AI-driven workflows for their high-growth SaaS platform, focusing on innovation and team collaboration.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a high-growth technical leadership role at a fast-expanding SaaS company, emphasizing AI integration, system design, and impactful product development in a collaborative environment.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This role offers technical leadership in a high-growth SaaS company, focusing on AI-driven solutions and system design with opportunities for impactful contributions.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This job posting highlights a remote contractor role with competitive compensation, opportunities to work on high-impact tech projects for global sports brands, and a focus on AI-assisted development. The position emphasizes technical leadership, system design, and collaboration across teams, with clear expectations for problem-solving and innovation.

Customer Growth Manager

Company: Cloudbeds

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and cross-selling existing customers through outbound initiatives. Key responsibilities include building sales pipelines, maintaining stakeholder relationships, and meeting revenue targets. Required skills include sales experience, industry knowledge, and proficiency in CRM tools.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company, focusing on AI integration and high-impact product development with global sports brands. The position emphasizes hands-on engineering, system design, and AI-assisted workflows while fostering team growth and innovation.

Associate General Counsel

Company: Runway

Location: USA

Posted Dec 19, 2025

This job description highlights a senior legal role with opportunities to work on cutting-edge generative AI projects, competitive compensation, and a focus on diversity. The position offers leadership in litigation, regulatory expertise, and collaboration across multiple legal domains.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focusing on AI-driven solutions for content creation. It emphasizes problem-solving, team collaboration, and leveraging AI tools to deliver impactful products. The role requires end-to-end ownership, system design, and mentoring engineers while balancing technical and business priorities.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company focusing on AI-driven product development, with opportunities to shape systems and lead teams.

Strategic Finance Manager - User Growth

Company: Reddit

Location: USA

Posted Dec 19, 2025

This job description outlines a Strategic Finance Manager role at Reddit, focusing on user growth through data-driven models and cross-functional collaboration. It highlights key responsibilities, qualifications, and benefits, emphasizing impact and analytical rigor.

Design Research Senior Lead

Company: Canva

Location: Australia

Posted Dec 19, 2025

Canva's Team Lead role involves mentoring design research teams and driving product strategy. The position offers equity, flexible leave, and a supportive culture, appealing to experienced leaders in AI-driven research.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects, and opportunities to shape technical direction. The position requires hands-on development, system design, and collaboration across teams, with a focus on innovation and reliable operations.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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