Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Manager - Innovation Medical Operations

Company: Viatris

Location: USA

Posted Dec 19, 2025

Viatris seeks a Senior Manager Innovation Medical Operations to drive healthcare solutions, emphasizing stability, innovation, and impactful work. The role involves strategic leadership, compliance, and collaboration, with competitive compensation and inclusive opportunities.

QA Automation Engineer

Company: Masabi

Location: Argentina

Posted Dec 19, 2025

Masabi promotes their mission to revolutionize fare payment systems globally, highlighting innovative platforms and job opportunities for a Backend Test Automation Engineer. The company emphasizes inclusivity, career growth, and a collaborative culture focused on making transit accessible.

Principal Solution Implementation Manager

Company: Anaplan

Location: Germany

Posted Dec 19, 2025

This job description highlights a senior role leading complex Anaplan implementations, contributing to enterprise success through strategic and operational expertise. The position emphasizes leadership in transformation projects, cross-functional collaboration, and delivering scalable solutions for German enterprises.

Program Manager - Emerging Talent

Company: Dropbox

Location: USA

Posted Dec 19, 2025

This job description highlights Dropbox's Emerging Talent program, focusing on developing early-career talent through AI-driven initiatives and structured mentorship. The role emphasizes designing scalable intern programs, leveraging automation for efficiency, and fostering a future-ready workforce. Key responsibilities include program strategy, cross-functional collaboration, and data-driven improvements, with a strong emphasis on innovation and operational excellence.

Crowdstrike Business Development Manager

Company: GuidePoint Security

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Crowdstrike Business Development Manager, requiring collaboration with sales and marketing, technical expertise, certifications, and travel. Responsibilities include account planning, sales forecasting, and educating stakeholders. The position demands experience in business development and a collaborative fast-paced environment.

Senior Legal Counsel

Company: n8n

Location: EMEA

Posted Dec 19, 2025

n8n, an AI orchestration platform, highlights its growth, community, and achievements. They seek a legal hire to support scaling and innovation, offering competitive benefits and a collaborative environment.

Technical Account Manager - Automattic Special Projects Team

Company: Automattic Careers

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Technical Account Manager at Automattic, focusing on partner experience, product collaboration, and technical expertise. It highlights responsibilities like onboarding, support, and product improvement, along with required skills and qualifications.

Senior Manager - Space Studio

Company: Airbnb

Location: USA

Posted Dec 19, 2025

This role involves leading a team to develop systems for Airbnb's physical spaces, integrating design, technology, and sustainability to enhance global operations and support the company's mission.

Tax Platform and Operations Manager

Company: Kraken

Location: USA

Posted Dec 19, 2025

Kraken emphasizes its mission to advance crypto adoption through a global team and innovative products, offering roles in tax operations with a focus on compliance and technology.

Sales Engineer/Senior Sales Engineer

Company: Aria Systems

Location: Canada

Posted Dec 19, 2025

This job posting describes a Sales Engineer role at Aria Systems, highlighting responsibilities such as supporting sales teams, configuring product presentations, and preparing RFx responses. It outlines qualifications, preferred skills, and company culture emphasizing flexibility, innovation, and a collaborative environment.

Senior Director - Product Marketing Operations and Competitive Intelligence

Company: PagerDuty

Location: USA

Posted Dec 19, 2025

This job description outlines a leadership role in product marketing operations, requiring experience in B2B marketing, team management, and strategic initiatives. It details responsibilities across product launches, competitive intelligence, and cross-functional collaboration, along with qualification requirements and compensation details.

Thai / English Gaming Support Agent

Company: 5CA

Location: APAC

Posted Dec 19, 2025

This job posting outlines a remote Gaming Support Agent role with requirements for language skills, gaming knowledge, and technical specifications. It highlights benefits like remote work flexibility, international company culture, and comprehensive training.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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