Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Technical Program Manager - Risk

Company: Stripe

Location: Remote

Posted Nov 22, 2025

Stripe seeks a Technical Program Manager to drive risk and compliance initiatives, emphasizing opportunities to impact the global economy and advance critical infrastructure projects. The role involves cross-functional collaboration, strategic planning, and improving team efficiency while aligning with Stripe's mission to grow the internet's GDP.

Director - Product Engineering, AI

Company: Synack

Location: Remote

Posted Nov 22, 2025

Synack is a Penetration Testing as a Service platform that discovers assets, pentests for critical vulnerabilities, and provides visibility into security risks. They have a community of security researchers delivering continuous penetration testing and vulnerability management. The Director of Product Engineering with a specialization in AI leads the strategic direction, development, and execution of AI-powered products and features.

Machine Learning Engineer - Advertising

Company: Spotify

Location: Remote

Posted Nov 22, 2025

The Advertising Product & Technology team at Spotify aims to build a next-generation advertising platform for audio and video content. They seek a Machine Learning Engineer II to lead strategic initiatives within CareML, focusing on categorizing podcast content and ads for brand safety. The role involves designing machine learning systems, collaborating with various teams, and applying AI tools to develop innovative solutions.

Quantitative Research Team Lead (Completed)

Company: Apexver

Location: Worldwide

Posted Nov 21, 2025

The role of Quantitative Research Team Lead at Apexver involves leading a team of quants and researchers to develop trading strategies, improve alpha models, and optimize execution. The position requires strong leadership, research, and collaboration skills, as well as experience in quantitative research, systematic trading, and machine learning. Apexver offers competitive compensation, impact, collaboration, innovation, and a flat, collaborative culture.

Web/Front-End Developer

Company: Abbott

Location: Remote

Posted Nov 21, 2025

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company offers a wide range of life-changing technologies and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Abbott provides career development opportunities, excellent benefits, and a diverse and inclusive work environment.

Associate Solutions Engineer

Company: Qualia

Location: Remote

Posted Nov 21, 2025

Qualia is a leading B2B real estate technology company that provides a simple, secure, and enjoyable home buying and selling experience. They offer SMB and Enterprise products that bring together users from across the real estate ecosystem onto a single shared digital closing platform. Qualia is seeking a passionate and motivated Associate Solutions Engineer to join their growing team and support SMB and MidMarket sales teams.

Software engineer

Company: Sticker Mule

Location: Anywhere

Posted Nov 21, 2025

Sticker Mule is a privately-owned company building a lucrative commerce platform with remote work, flexible schedules, and great compensation. They are seeking help to develop their new Stores platform and have an incredible roadmap.

Salesforce Developer

Company: Guidehouse

Location: Remote

Posted Nov 22, 2025

Guidehouse is seeking experienced Salesforce Developers for a high-growth practice. The role requires a strong foundation in Salesforce development, integrations, and the LWC framework. The company offers a comprehensive total rewards package, including competitive compensation and flexible benefits.

Machine Learning Solutions Architect

Company: phData

Location: Remote

Posted Nov 22, 2025

The job description outlines the role of a Machine Learning Solutions Architect at phData. The position involves designing and implementing data solutions, providing thought leadership, and working with data scientists to deploy machine learning models. The ideal candidate should have extensive experience in machine learning engineering, software engineering, or data engineering, along with expertise in programming languages like Python, Scala, and Java. The role requires strong communication skills, the ability to build and operate robust data pipelines, and experience with big data ecosystem products and cloud architecture.

Senior Solutions Architect - Optimization

Company: D-Wave Quantum

Location: Remote

Posted Nov 21, 2025

The role is for a Senior Solution Architect to build and deliver quantum optimization solutions for customer applications. The position involves working with delivery leads, application developers, and other solutions architects. The ideal candidate has a master's or PhD in a technical field, 5+ years of experience with Python, and experience working with external customers to identify requirements and consult on solutions to complex business problems.

Senior Android Engineer - Quality Engineering

Company: Airbnb

Location: Remote

Posted Nov 22, 2025

The Quality Engineering team at Airbnb helps build high-quality software efficiently by improving test automation coverage, tools, environments, and frameworks. As a Senior Android Engineer, you will develop and maintain automation coverage, test tools, and environments, while collaborating with cross-functional teams to ensure robust test coverage and improve system testability.

Interstate Tractor Trailer Transportation Claims Resolution Specialist: Auto Physical and Property Damage

Company: Reserv

Location: Remote

Posted Nov 22, 2025

Reserv is an insurtech company focused on automating manual tasks in claims processing using AI and automation technology. They are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join their team. The company values diversity, empathy, and continuous learning, and offers a generous benefits package.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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