Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Why Provide A Positive Customer Service Experience roles are in high demand—companies across SaaS, fintech, and e‑commerce are prioritizing CSAT and NPS metrics. With 983 open positions, roles that blend proactive support, data‑driven sentiment analysis, and rapid issue resolution are now critical to retaining customers and driving growth.

Typical positions include Customer Support Specialist, Support Engineer, Customer Success Manager, and Voice of Customer Analyst. Responsibilities range from triaging tickets in Zendesk or ServiceNow, conducting root‑cause investigations, to mapping customer journeys and presenting NPS insights to product teams.

Transparent salary data helps CX professionals benchmark compensation against industry peers, negotiate fair pay for high‑impact skills like AI‑powered ticket routing or customer journey analytics, and ensures that their expertise in improving CSAT and reducing churn is properly rewarded.

Clinical Trial Assistant

Company: Scout

Location: USA

Posted Nov 16, 2025

Scout, a company established in 1996 and rebranded in 2024, offers clinical trial patient travel and reimbursements, as well as an online learning management system. They are seeking a Clinical Trial Assistant to join their remote US team, with responsibilities including coordinating study activities, managing documentation, and communicating with stakeholders. The ideal candidate should have a degree or equivalent experience, 1-2 years of clinical research experience, and strong computer skills.

Sr. Backend Developer (Magento 2)

Company: Nutrafol

Location: Remote

Posted Nov 16, 2025

Nutrafol is seeking a Senior Backend Developer with Magento 2 expertise to join their collaborative and innovative team. The role involves developing and maintaining custom modules, integrating with external systems, and mentoring others. Nutrafol offers a competitive salary range of $150,000 to $165,000 USD.

Community Engineer (multiple roles and seniority levels)

Company: Canonical

Location: Remote

Posted Nov 16, 2025

Canonical is seeking a Community Engineer to help build community management at scale. The role involves facilitating community initiatives, supporting volunteer developers, and representing community interests. The position offers a distributed work environment with opportunities for travel and personal development.

Mid-Level Giving Officer

Company: Oxfam America

Location: Remote

Posted Nov 16, 2025

Oxfam is a global organization that fights inequality to end poverty and injustice. They offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. The MidLevel Giving Officer position involves managing and growing a portfolio of high-capacity midlevel donors, implementing one-to-one strategies, and collaborating with various teams to create personalized donor journeys and enhance donor engagement.

Strategic Community Specialist - Swedish speaker

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The job posting is seeking a strategic community management and operations expert to join the International Community team and help grow outside of the US. The role involves jumpstarting and fostering local communities, particularly in the Swedish market, and working cross-functionally with various teams to achieve aggressive growth goals.

Staff Data Scientist - Operations

Company: Mozilla

Location: Remote

Posted Nov 16, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make groundbreaking products like Firefox and focus on diverse areas including AI, social media, and security. The company is committed to making the internet better for people and is wholly owned by the nonprofit Mozilla Foundation.

Sr Cloud Engineer

Company: Ollion

Location: USA

Posted Nov 16, 2025

Ollion is a company that connects businesses and capabilities globally to help organizations make the most of their transformation while maintaining independence. They value innovation, bold steps, and making a difference. Ollion offers cloud engineering services, focusing on creating new and better ways to work by solving business challenges using technology. They prioritize customer satisfaction, root cause analysis, and compliance. The company seeks experienced cloud engineers with strong communication and problem-solving skills.

Staff Software Engineer - IAM

Company: Mozilla

Location: Remote

Posted Nov 16, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Technical Architect

Company: Tether

Location: UK

Posted Nov 16, 2025

Tether is a global financial revolution company that provides cutting-edge solutions for businesses to integrate reserve-backed tokens across blockchains. They offer innovative products like the trusted stablecoin USDT, digital asset tokenization services, energy solutions for Bitcoin mining, and data solutions for AI and peer-to-peer technology. Tether aims to democratize access to digital learning and push the boundaries of technology and human potential.

Enterprise Account Executive

Company: Array

Location: Remote

Posted Nov 16, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer products to market faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. As a remote-first company, they focus on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Senior Software Engineer - ML Feature Platform

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The Machine Learning Platform team at Reddit is seeking a Senior Software Engineer to work on their ML Feature Platform. The role involves architecting, implementing, and maintaining foundational ML infrastructure used for computing, storing, and retrieving features that power various Reddit features. The ideal candidate should have experience working on large-scale ML systems, building feature stores and feature engineering infrastructure, and be comfortable with distributed systems and big data.

Senior Software Engineer - Developer Experience Infrastructure

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The Developer Experience team aims to create efficient and reliable tools and processes for developers. The senior engineer role involves building a vision for developer experience, improving frameworks and tooling, scaling infrastructure, and collaborating with cross-functional teams. The position requires experience in large-scale distributed systems, Go, developer tools, and Kubernetes.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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