Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Why Provide A Positive Customer Service Experience roles are in high demand—companies across SaaS, fintech, and e‑commerce are prioritizing CSAT and NPS metrics. With 983 open positions, roles that blend proactive support, data‑driven sentiment analysis, and rapid issue resolution are now critical to retaining customers and driving growth.

Typical positions include Customer Support Specialist, Support Engineer, Customer Success Manager, and Voice of Customer Analyst. Responsibilities range from triaging tickets in Zendesk or ServiceNow, conducting root‑cause investigations, to mapping customer journeys and presenting NPS insights to product teams.

Transparent salary data helps CX professionals benchmark compensation against industry peers, negotiate fair pay for high‑impact skills like AI‑powered ticket routing or customer journey analytics, and ensures that their expertise in improving CSAT and reducing churn is properly rewarded.

Optimization Scientist

Company: Red Cell Partners

Location: Remote

Posted Nov 14, 2025

DEFCON AI is seeking a Senior Optimization Analyst with advanced degrees and extensive experience in optimization, data science, and programming. The role involves conducting cutting-edge analytics in a collaborative environment with leadership access. Benefits include comprehensive health care, paid parental leave, unlimited PTO, professional development, and remote work options.

Sr. Fullstack Engineer I

Company: Khan Academy

Location: Remote

Posted Nov 14, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and strives to build a strong team with diverse backgrounds and experiences. They are looking for a Senior Fullstack Engineer to work on product teams focused on providing equitable solutions to under-resourced communities of students and teachers, with a focus on building tools for teachers and integrating state-of-the-art learning science into their product.

Accounting Specialist

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a consumer tech platform that helps brands grow through AI, technology, and operational excellence. They own and operate their own digitally native brands, with a strong global presence in Walmart, Nordstrom, and Amazon. The company is looking for an Accounting Specialist to ensure accurate and timely financial reporting, support audit readiness, and contribute to process improvements.

Senior Software Engineer Backend

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. Trafilea builds and scales its own DTC brands while helping ambitious talent grow. They offer remote work with competitive salary and benefits.

Sr. Fullstack Engineer II

Company: Khan Academy

Location: Remote

Posted Nov 14, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and strives to build a strong team with diverse backgrounds and experiences. They are looking for a Senior Fullstack Engineer II to work on product teams focused on providing equitable solutions to under-resourced communities of students and teachers, with a focus on building tools for teachers and integrating state-of-the-art learning science into their product.

Senior Staff Machine Learning Engineer - Ads Targeting

Company: Reddit

Location: Remote

Posted Nov 14, 2025

Reddit is evolving its mission to bring community belonging and empowerment to everyone. The company is focused on providing a delightful and relevant experience to users, including in its Ads products. The year ahead is described as busy, with a focus on building best-in-class products for users and advertisers. The job posting also outlines the responsibilities and qualifications for a senior staff machine learning engineer role in the Ads Targeting Quality team.

Staff Software Engineer

Company: Check

Location: Remote

Posted Nov 14, 2025

The job description highlights the opportunity to work on complex, scalable systems using modern cloud-native tools and technologies. It emphasizes the importance of collaboration, clear communication, and taking ownership of end-to-end delivery. The company offers a competitive compensation package and benefits, and values employees who can build genuine connections and embrace vulnerability.

Product Marketing Manager - Emerging Products

Company: Figma

Location: Remote

Posted Nov 14, 2025

Figma is seeking a fullstack Product Marketing Manager to support their emerging products. The role involves partnering with product, sales, design, and marketing teams to develop go-to-market strategies, launch products, and drive adoption. The ideal candidate should have 6+ years of product marketing experience, be able to manage stakeholders at all levels, and have a track record of managing cross-functional initiatives from ideation to execution and measurement.

Software Engineer - ML Feature Platform

Company: Reddit

Location: Remote

Posted Nov 14, 2025

This job posting describes a remote-friendly Software Engineer role at Reddit's Machine Learning Platform team, emphasizing high-impact work on ML infrastructure and requirements for experience with large-scale systems. It outlines benefits including healthcare, equity, and flexible time off, while noting pay transparency and base salary ranges.

Senior Account Executive

Company: Everstream Analytics

Location: Remote

Posted Nov 14, 2025

The text is a job description for a Strategic Account Executive at Everstream, focusing on the automotive industry. It outlines the key responsibilities, required qualifications, and the company's inclusive culture. The role involves customer engagement, relationship development, preparing and implementing deals, and reporting performance. The ideal candidate should have 7-10 years of enterprise sales experience, strong presentation and hunting skills, and fluency in German and English.

Omnichannel Outbound Lead

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a tech-driven platform with global reach and significant revenue, seeking an Outbound Omnichannel Lead to optimize logistics and scale brands. The role involves managing international operations, automation, and collaboration with teams, offering remote work and competitive benefits.

Software Engineer Fullstack

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. Trafilea builds and scales their own DTC brands while helping ambitious talent grow. They are looking for a fullstack software engineer to develop scalable technology solutions.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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