Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Why Provide A Positive Customer Service Experience roles are in high demand—companies across SaaS, fintech, and e‑commerce are prioritizing CSAT and NPS metrics. With 983 open positions, roles that blend proactive support, data‑driven sentiment analysis, and rapid issue resolution are now critical to retaining customers and driving growth.

Typical positions include Customer Support Specialist, Support Engineer, Customer Success Manager, and Voice of Customer Analyst. Responsibilities range from triaging tickets in Zendesk or ServiceNow, conducting root‑cause investigations, to mapping customer journeys and presenting NPS insights to product teams.

Transparent salary data helps CX professionals benchmark compensation against industry peers, negotiate fair pay for high‑impact skills like AI‑powered ticket routing or customer journey analytics, and ensures that their expertise in improving CSAT and reducing churn is properly rewarded.

Principal Software Engineer - Java Full Stack

Company: Blackbaud

Location: India

Posted Nov 13, 2025

Blackbaud is a digital-first company with a flexible remote or hybrid work culture. They support hiring and career development for all roles from the location you are in today. Blackbaud is an equal opportunity employer committed to maintaining an inclusive work environment.

Continuous Improvement Lead

Company: EDCi

Location: North America

Posted Nov 13, 2025

EDCi is seeking a Continuous Improvement Lead Consultant to join their remote team. The role involves providing white glove support for strategic clients, performing project coordinator duties, leading continuous improvement initiatives, and providing in-depth analysis of complex technical and business issues. EDCi offers a flexible, family-oriented work environment with many perks.

Senior UI Artist - Monopoly GO!

Company: Scopely

Location: Spain

Posted Nov 13, 2025

Scopely is seeking a Senior UI Artist to join the Monopoly GO team in Barcelona. The role involves collaborating with designers and artists to create high-quality UI assets and systems for a whimsical mobile game. The ideal candidate will have 5+ years of experience in mobile game UI design, strong graphic design skills, and a passion for mobile gaming.

Licensed Auto Insurance Agent

Company: Sedgwick

Location: USA

Posted Nov 13, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the greatest workplaces in America by Newsweek and Fortune. The job description outlines the responsibilities and qualifications for a licensed auto insurance agent position, which involves answering customer calls, supporting various customer needs, and adhering to compliance standards.

Head of Artificial Intelligence & Machine Learning

Company: Gametime United

Location: USA

Posted Nov 13, 2025

Gametime is building AI-driven user experiences for live events, including intelligent recommendations, semantic search, and generative interfaces. The Head of AI & Machine Learning will lead the technical and organizational buildout of GT's AI and ML foundations, focusing on scalable infrastructure, production-grade ML, and large language model integrations. The ideal candidate is a hands-on, execution-focused leader who can architect systems, build high-impact teams, and evolve GT's AI strategy as capabilities grow.

Head of Solutions

Company: NECSWS

Location: UK

Posted Nov 13, 2025

NEC Software Solutions is seeking an entrepreneurial Solution Architect to join their dynamic Digital Studio team. The role involves designing and implementing tailored solutions for public sector clients, with a focus on both technical and strategic aspects. The company offers impactful work, an innovative environment, professional growth opportunities, and a dynamic culture. They provide an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.

Fullstack Engineer - Customer Delight

Company: Hostaway

Location: Remote

Posted Nov 13, 2025

Hostaway is a market-leading SaaS company transforming the vacation rental industry. They are seeking a Fullstack Engineer to build and improve fullstack features, deliver quick fixes, and lead initiatives to enhance customer experience. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven leadership culture.

Senior Machine Learning Engineer

Company: Docplanner

Location: Poland

Posted Nov 13, 2025

Docplanner is a healthcare technology company that empowers patients and doctors by providing access to reviews, easy booking management, and a human-centric approach to healthcare. With a presence in 13 countries and over 90 million patients, Docplanner is led by a diverse team of ~325 people who embrace diversity and remote work. The company is seeking a Senior Machine Learning Engineer to join their global Machine Learning and Data Science unit, working on AI-driven solutions to support strategic business objectives in healthcare.

Partner Sales Director - IHV Alliances

Company: Canonical

Location: Remote

Posted Nov 13, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is seeking an IHV Alliance Sales Director to lead strategic partnerships in EMEA or APAC regions. The role involves building relationships with IHV partners, growing awareness of open source capabilities, negotiating contracts, and leading partnerships with companies like Lenovo, Huawei, Ericsson, and Nokia.

Senior Full-stack Developer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania

Posted Nov 13, 2025

Lemonio is a marketplace that connects talented senior developers with handpicked startups in the US and Europe. They offer competitive compensation, no micromanagement, and support throughout the cooperation stages. The company has multiple projects available for senior developers with various tech stacks.

Customer Success Manager

Company: Elicit

Location: Remote

Posted Nov 13, 2025

Elicit is an AI research assistant that helps researchers make better decisions. They are hiring an Enterprise Account Executive to drive customer success and growth. The role involves owning end-to-end customer success, building enterprise deployment programs, creating playbooks and training, and turning customer insights into product feedback.

Strategic Customer Success Manager

Company: Canva

Location: Australia

Posted Nov 13, 2025

Canva is seeking a customer success manager to lead post-sale relationships with strategic accounts, drive account growth, create best-in-class processes, mentor the team, and identify product improvement opportunities. The role requires a proven track record in enterprise B2B SaaS, commercial and strategic thinking, data-driven storytelling, cross-functional collaboration, adaptability, resilience, and humility.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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