Posted Apr 27, 2024

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive TTEC Digital is seeking a Senior Client Success Manager to join our Customer Success team This is a fully remote role The Senior Client Success Manager Sr CSM partners with an assigned portfolio of highvalue clients to create and maintain healthy strategic business relationships Senior CSMs are consultative account managers who demonstrate CX expertise and orchestrate and ensure the adoption of the right CX products services and strategies to help clients realize their outcome goals The Sr CSM is the clients advocate throughout the client lifecycle As the Sr CSM you work closely with your clients to identify business opportunitieschallenges and propose options relevant to TTEC Digital solutions You will build strong business relationships with your clients gaining insight into their industry business and operations while serving as a trusted advisor You will manage client escalations share key insights with clients on trends in the market and present opportunities to introduce new technology and services to meet the clients continuous business needs What youll be doing <ul> <li> Develops and maintains strong relationships with assigned clients gaining insight into their industry business and operations and serving as a trusted advisor to key influencers andor decisionmakers <li> <li> Understand clients business drivers and success criteria to develop and advise on Client Success Plans <li> <li> Prescribes the adoption and use of product featuresfunctionality and services to achieve client outcome goals <li> <li> Collaborates with clients all levels to identify business challenges and develop recommended solutions through the promotion of CX offerings Works closely with Sales Engineers or Account Executives to structure solutions create account plans and identify other crossselling opportunities within TTEC Digital offerings to achieve identified performance and revenue goals <li> <li> Schedules and conducts regular client business reviews with key contacts covering updates within the clients business and key initiatives delivering product and feature updates on TTEC Digital offerings reviewing support performance success plan progress and other client concerns Involve others as appropriate <li> <li> Maintains high client retention and recurring revenue retention rates <li> <li> Achieves revenue growth targets from a portfolio of assigned clients <li> <li> Manages client satisfaction ensuring an exceptional client experience throughout the client lifecycle Creates and maintains referenceable and healthy clients <li> <li> Assesses client risk and implements risk mitigation plans <li> <li> Establishes and maintains executivelevel client relationships <li> <li> Recommends TTEC Digital engagements to help clients achieve maximum value realization <li> <li> Provides training and mentoring to less tenured CSMs <li> <li> Participates in the diagnosis and resolution of escalated client concerns Serves as the leadership focal point for communication of outcomes and troubleshooting in escalated situations <li> <li> Creates client proposals Statements of Work SOWs and Quotes for addon services software and hardware <li> <li> Maintains CRMtools content with new opportunities current account information and other business information <li> <ul> What youll bring <ul> <li> Bachelors Degree in business technology or related field <li> <li> Minimum of 10 years experience in strategic account managementcustomer success management in a technical environment Experience with SaaScloud subscription models preferred <li> <li> Knowledge of CX technology services and consulting Contact CenterCRMMSFT Software Platforms <li> <li> Minimum of 5 years prior experience in a hightouch consultative selling environment <li> <li> Prior CX management or CX technology management experience is a plus <li> <li> Proven ability to provide an exceptional customer experience <li> <li> Demonstrated ability to build maintain and strengthen mutually beneficial business relationships <li> <li> Effective at establishing broad deep client relationships including executivelevelClevel relationships <li> <li> Demonstrated professionalism in business or social settings <li> <li> Excellent presentation skills <li> <li> General understanding of system hardwaresoftware workings with the ability to identify problems and remedies <li> <li> Ability to adapt quickly to changing technology <li> <li> Ability to accommodate a flexible work schedule <li> <li> Proficient in Microsoft Office Suite Outlook Word Excel PowerPoint CRM tools <li> <ul> What you can expect <ul> <li> The anticipated range for individuals expressing interest in this position is $ 110K to $140K Actual compensation offers to a candidate may vary based on geographic location work experience education andor skill levels This position is eligible to participate in an annual incentive program <li> <ul> Benefits available to eligible employees include <ul> <li> Medical dental and vision <li> <li> Taxadvantaged healthcare accounts <li> <li> Financial and income protection benefits <li> <li> Paid time off PTO and wellness time off <li> <ul> $110000 $140000 a year LIJF1 About Us TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world TTEC Holdings Inc is the parent company for both Digital and Engage When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications LIRemoteUS

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What are typical salary ranges for Recruitment Incentive roles by seniority?

Entry‑level Incentive Analyst salaries range from $60k–$90k. Mid‑level managers earn $90k–$120k. Senior managers and directors command $120k–$180k, while VP‑level positions often exceed $180k up to $250k, depending on company size and geographic location.

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Yes, over 70% of current listings offer fully remote or hybrid arrangements. Companies typically require a minimum of 3 days per week in the office for collaboration, but many allow full remote work for roles that rely heavily on data analysis and virtual stakeholder engagement.

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A common trajectory starts with Incentive Analyst, advances to Senior Analyst, then to Manager, Senior Manager, Director of Recruitment Compensation, and ultimately VP of Talent Acquisition Compensation. Each step adds responsibility for larger incentive budgets, cross‑functional strategy, and executive reporting.

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