Strong Customer Service Skills Jobs in Chicago, IL

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Looking for Strong Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Chicago, IL area.

Director, Software Engineering-Card Partnerships Data

Company: Capital One

Location: Chicago, IL

Posted Oct 04, 2025

Candidates should be passionate about maintaining a well-managed suite of systems centered around Partnerships Data, while driving innovation and forward-…

Per Diem Retail Staff Pharmacist | Chicago, Illinois

Company: Soliant

Location: Chicago, IL

Posted Oct 04, 2025

Licensed Pharmacist with a valid Illinois license. Doctor of Pharmacy (PharmD) degree, active Pharmacist license, and minimum 1+ years Pharmacist experience…

Entry-Level Customer Service Specialist

Company: Capol LLC

Location: Deerfield, IL

Posted Oct 06, 2025

Relay information to sales representatives/managers, as well as customers via e-mail and phone calls. Liaison between customers and Capol internal departments…

Project Manager (m/f/d)

Company: Damovo

Location: Chicago, IL

Posted Oct 06, 2025

The ideal candidate will assist in coordinating efforts between clients, internal teams, and external partners to ensure projects are completed on time, within…

Architect - Development (DevSecOps) REMOTE

Company: Wesco

Location: Glenview, IL

Posted Oct 06, 2025

You will serve as the technical expert, this role will identify and develop areas for modification in existing programs, as well as test and evaluate new…

CDL A Truck Driver - Home Weekly

Company: Imperial Express LLC

Location: Chicago, IL

Posted Oct 06, 2025

Imperial Express, LLC, is hiring a full-time motivated class A CDL professional with a clean driving record and at least 1 year of experience.

Energy Business Analyst

Company: CME Group

Location: Chicago, IL

Posted Oct 04, 2025

The Energy BLM Analyst will work in partnership with the Energy Products team to design and implement the business line strategy. And we’re looking for more.

SAP Vulnerability Management Senior Analyst

Company: Mars IS US

Location: Chicago, IL

Posted Oct 05, 2025

They will also be responsible for transitioning the vulnerability management work at each go-live to the managed service team to ensure that scanning and…

Per Diem Retail Pharmacist - Blue Island, IL

Company: Soliant

Location: Blue Island, IL

Posted Oct 04, 2025

Doctor of Pharmacy (PharmD) degree, active Pharmacist license, and minimum 1+ years Pharmacist experience required. Experience in retail pharmacy operations.

Concrete Laborer

Company: American Wilbert Vault

Location: Des Plaines, IL

Posted Oct 06, 2025

You must have a valid driver's license w/clean record, a CDL is a plus. Obtain the CDL license within 90-days from date of permit issuance.

Welder

Company: Harrington Hoists

Location: South Holland, IL

Posted Oct 05, 2025

Conduct all interactions with customers (internal and external), vendors, field sales representatives, co-workers, and supervisors in a focused, positive,…

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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