Strong Customer Service Skills Jobs in Chicago, IL

81,511 open positions · Updated daily

Looking for Strong Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Chicago, IL area.

Customer Service Representative - Futures Clearing

Company: Royal Bank of Canada

Location: Chicago, IL

Posted Mar 04, 2025

Confirm daily margin settlements for both cash and non-cash collateral and assist in resolving any client queries and service enhancements.

Senior Cyber Threat Analyst

Company: PayPal

Location: Chicago, IL

Posted Mar 05, 2025

Proven ability to communicate complex technical concepts to non-technical audiences. We enable consumers to exchange funds more safely with merchants using a…

Assistant Project Manager

Company: Suffolk Construction Company, Inc.

Location: Chicago, IL

Posted Mar 05, 2025

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger…

AI/ML Developer - AI Trainer

Company: DataAnnotation

Location: Chicago, IL

Posted Mar 03, 2025

A bachelor’s degree (completed or in progress). Proficiency in at least one of the following programming languages or frameworks: JavaScript, TypeScript, Python…

Industrial Electrician

Company: A Finkl & Sons Co

Location: Chicago, IL

Posted Mar 04, 2025

The Industrial Electrician plays a crucial role in ensuring the efficient operation of electrical systems within the steel manufacturing plant.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages