Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

University Grad 2026: Software Engineer

Company: Ramp Financial

Location: New York, NY

Posted Aug 01, 2025

Graduating with a B.S. (or higher) in Computer Science or a related technical field; this role is ideal for a candidate with an expected graduation date in or…

Business Intelligence Analyst

Company: Paramount+

Location: New York, NY

Posted Aug 01, 2025

The role requires the ability to translate data into clear, actionable insights and recommendations using media mix modeling, cross platform attribution tools,…

Project Manager

Company: Wasserman Media Group LLC

Location: Brooklyn, NY

Posted Aug 01, 2025

4+ years of project management experience at a leading agency, preferably in integrated/social media campaigns and video content production.

Now Hiring - Automotive Customer Service Advisor/Writer!

Company: The Pep Boys Manny Moe & Jack LLC

Location: Long Island City, NY

Posted Aug 01, 2025

\*Must have a valid driver’s license\**. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and…

Special Agent: Education/Teaching Expertise

Company: Federal Bureau of Investigation

Location: New York, NY

Posted Aug 01, 2025

Candidates must have a bachelor’s degree or higher (preferably in education or a related field) from a U.S. accredited college or university.

Junior Graphic Designer (Freelance)

Company: Rag & Bone

Location: New York, NY

Posted Aug 01, 2025

Ideally 2-4 years experience; Bachelor’s Degree in graphic design or related field. No employee or applicant is discriminated against because of race, color,…

Custodian

Company: Ali Forney Center

Location: New York, NY

Posted Aug 01, 2025

Valid driver's license and clean driving record. The Custodian is responsible for maintaining the cleanliness and sanitation of Ali Forney Center sites,…

Special Agent: Mathematics/Data Expertise

Company: Federal Bureau of Investigation

Location: New York, NY

Posted Aug 01, 2025

Candidates must have a bachelor’s degree or higher (preferably in mathematics or a related field) from a U.S. accredited college or university.

Store Administrative Support Associate (12-20hrs/wk)

Company: IKEA

Location: Brooklyn, NY

Posted Aug 01, 2025

Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount…

Digital Projects Implementation Analyst

Company: Apple Bank for Savings

Location: Garden City, NY

Posted Aug 01, 2025

Establish and maintain documentation to support application testing and provide reporting on results; develop and execute regression testing for regular quality…

2026 Private Debt Summer Analyst

Company: StepStone Group

Location: New York, NY

Posted Aug 01, 2025

Form independent opinions about the attractiveness of a credit strategy or funds as investment opportunities and clearly articulate findings.

26ft box truck driver

Company: Melendez trucking llc

Location: Brooklyn, NY

Posted Aug 01, 2025

A valid driver's license with a clean driving record is required. This role requires a strong understanding of route driving and the ability to handle various…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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