Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Housekeeping

Company: Have it Maid

Location: Brooklyn, NY

Posted Jul 26, 2025

This role requires a strong commitment to providing excellent customer service while ensuring that all areas are clean, safe, and welcoming for clients and…

Refrigeration Mechanic

Company: CD Mechanical

Location: Queens, NY

Posted Jul 26, 2025

Valid driver’s license with a clean driving record is required. Work independently or as part of a team in the field. Deliver high-quality work on every job.

Data Analyst

Company: Disney Direct to Consumer

Location: New York, NY

Posted Jul 26, 2025

This expertise will manifest in the design and implementation of core sports content data models that enable internal clients to explore, analyze, and monitor…

Data Analyst

Company: Columbia University

Location: Manhattanville, NY

Posted Jul 26, 2025

Support the development and update of user-facing reporting tools and dashboards. Assist with translating data findings into visual summaries or clear written…

Director of Communications and Marketing

Company: WHEDco Careers Page

Location: Bronx, NY

Posted Jul 26, 2025

Proficient in Microsoft Office Suite, graphic design and social media tools. Bachelor’s degree in communications, English, journalism, marketing, public…

Japanese Bilingual-:Project Coordinator 10814 J

Company: Leverages U.S. Inc. (Shigotosagashi.com)

Location: New York, NY

Posted Jul 26, 2025

This position requires strong communication skills, proficiency in project management tools, and the ability to collaborate effectively with cross-functional…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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