Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Accounting Manager

Company: Rose Associates Inc.

Location: New York, NY

Posted Jul 25, 2025

Bachelor's degree in Accounting, Finance, or related field; CPA designation preferred. Your role will be pivotal in driving strategic decision- making by…

Devices Product Marketing Manager, Platforms and Devices Marketing

Company: Google

Location: New York, NY

Posted Jul 26, 2025

From early stage analysis (competitive analysis, determining who the consumer we are building for is, the insights about them, and the solutions they need), to…

Lead Carpenter

Company: Yorkville Repairs & Contracting LLC

Location: New York, NY

Posted Jul 26, 2025

Must have your own hand tools and be ready to work. Experience with plumbing and/or electrical is a major plus — please clearly mention this in your response as…

EVS Associate

Company: Banner Health

Location: Sun City, AZ

Posted Jul 26, 2025

Works as a member of the environmental service team to ensure the safety, health, and high morale of patients, visitors and staff by helping to provide a clean,…

Graphic Designer, Ready to Wear & Leather Goods

Company: Marc Jacobs

Location: New York, NY

Posted Jul 25, 2025

Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools. Work in partnership with product development, design,…

Customer Service

Company: Lux Bakery

Location: New York, NY

Posted Jul 26, 2025

Handle inbound and outbound calls to assist customers with their inquiries and concerns. Process transactions, including cash handling, efficiently and…

HVAC Truck Based Controls Technician (union)

Company: Johnson Controls

Location: New York, NY

Posted Jul 26, 2025

Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including electrical…

Graphic Designer, Creative Services

Company: Marc Jacobs

Location: New York, NY

Posted Jul 25, 2025

Research, experiment with, and implement AI-powered graphic design tools and techniques to improve design quality, accelerate workflows, and personalize visual…

Information Security Analyst Tier 3

Company: New York University

Location: New York, NY

Posted Jul 26, 2025

Position Summary: The Information Security Analyst Tier 3 provides technical guidance and leadership to ensure effective threat detection and incident response…

Pharmaceutical Sales Associate - Brooklyn, NY

Company: IQVIA

Location: New York, NY

Posted Jul 26, 2025

The Pharmaceutical Sales & Service Associate will be responsible for achieving established service/sales objectives by conducting primarily live (and some…

Class A Truck Driver - 1st Shift, $24-26/hour!

Company: Trillium

Location: Brooklyn, NY

Posted Jul 25, 2025

Valid CDL Class A Driver’s license. At least 1+ years of recent and verifiable CDL Class A driving experience. Pay rate is $24-26/hr.

Marketing Manager

Company: BPM-PR Firm Is Hiring

Location: New York, NY

Posted Jul 26, 2025

Source and Manage Social Media Team: Recruit, train, and manage a team of social media specialists responsible for creating and curating content, engaging with…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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