Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Senior Software Engineer, iOS

Company: Capital One

Location: New York, NY

Posted Jul 19, 2025

Develop iOS client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

Retail Cosmetics Sales Associate - Clarins, Flushing - Full Time

Company: Macy’s

Location: Flushing, NY

Posted Jul 19, 2025

Possess a passion and a business-minded attitude to succeed in a performance-based setting. Collaboration: Partnership with the total Beauty team to drive sales…

Viennoiserie Laminator

Company: Ole & Steen Commissary

Location: New York, NY

Posted Jul 19, 2025

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Senior Project Manager – Building Envelope Architecture

Company: MILROSE CONSULTANTS LLC

Location: New York, NY

Posted Jul 19, 2025

With deep expertise in new construction, special inspections, and historic restoration, our team of architects, engineers, and construction professionals…

Cybersecurity Analyst Critical Assets & Incident Response CERT Levels 3-5

Company: Metropolitan Transportation Authority

Location: New York, NY

Posted Jul 19, 2025

Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent. Level 4: $102,760 - $139,755.

SERVICE TECHNICIAN

Company: Skyline Windows Llc

Location: Bronx, NY

Posted Jul 19, 2025

Ability to drive and have a clean driving history to drive company vehicle as needed. We are best known for designing, manufacturing, and installing custom…

Senior Security Operations Analyst

Company: Gong.io Inc.

Location: New York, NY

Posted Jul 19, 2025

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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