Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Cyber Security Forensics Analyst

Company: Con Edison Company of New York

Location: New York, NY

Posted Jul 19, 2025

You will oversee enterprise-wide forensic collections, manage large-scale response efforts, develop as a member of a high-performing team, and present findings…

Development Engineer

Company: Macquarie Group Limited

Location: New York, NY

Posted Jul 18, 2025

You will be responsible for designing, developing, and maintaining scalable and secure cloud infrastructure, while building and optimizing pipelines.

Junior Project Manager

Company: Infinite Consulting Corp

Location: Brooklyn, NY

Posted Jul 18, 2025

OSHA 10 certification is required. Coordinate daily project-related communication between client agencies, contractors, and internal departments.

AI Developer - Manager - A&I - Financial Services - Consulting - NYC, Charlotte, Dallas

Company: EY

Location: New York, NY

Posted Jul 18, 2025

Undergraduate or master’s degree in a quantitative field (e.g. engineering, computer science, business, economics, finance, statistics, and/or analytics).

AI Developer - Senior Manager - A&I - Financial Services - Consulting - NYC, Charlotte, Dallas

Company: EY

Location: New York, NY

Posted Jul 18, 2025

A bachelor's or master’s degree. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.

Construction Project Manager

Company: The McCloud Group

Location: Long Island City, NY

Posted Jul 18, 2025

Must have a valid driver's license. 8 years of experience as a technical specialist in construction and design related field.

Registered Nurse - Discharge Lounge

Company: Jamaica Hospital Nursng Home

Location: Richmond Hill, NY

Posted Jul 18, 2025

Active RN license in New York State. Are you currently certified in BLS and ACLS, proficient in Epic (or a comparable EMR), and confident in patient education…

Senior Cyber Security Forensics Analyst

Company: Con Edison Company of New York

Location: New York, NY

Posted Jul 19, 2025

You will oversee enterprise-wide forensic collections, manage large-scale response efforts, help develop and mentor a high-performing team, and present findings…

Senior Software Engineer

Company: Macquarie Group Limited

Location: New York, NY

Posted Jul 18, 2025

As a Sr Development Engineer you will be responsible for designing, developing, and maintaining scalable and secure cloud infrastructure, while building and…

Software Engineer

Company: DoorDash USA

Location: New York, NY

Posted Jul 18, 2025

You have a BS degree in Computer Science, similar technical field of study or equivalent professional experience with 3+ years of software engineering…

Verifications Representative

Company: Henry Schein

Location: New York, NY

Posted Jul 18, 2025

Researches and maintains customer license information using electronic databases. 25% Document and update customer license information to ensure regulatory…

Director, Technical Program Manager (TPM)

Company: Galaxy Digital

Location: New York, NY

Posted Jul 18, 2025

Strong technical background, with the ability to understand system design and technical workflows. You appreciate a well thought out plan, can lead engineering…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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