Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

INCIDENT RESPONSE ANALYST - IT SECURITY

Company: Montefiore Einstein

Location: Yonkers, NY

Posted Jul 09, 2025

Communicate findings, analysis results, and recommendations to technical and non-technical stakeholders. Maintain and optimize the tools used for incident…

Staff Nurse

Company: Weill Cornell Medicine

Location: New York, NY

Posted Jul 09, 2025

No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such…

Project Manager

Company: Miller Environmental Group Inc

Location: Westbury, NY

Posted Jul 09, 2025

Five or more years progress experience in the field in environmental emergency response, environmental construction, industrial cleaning or similar industry.

SEASONAL MACHINE OPERATOR - CD1

Company: The Honickman Companies

Location: Queens, NY

Posted Jul 09, 2025

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. To monitor flow of incoming materials (bottles or cans) and…

Security Guard I

Company: Children's Aid

Location: Bronx, NY

Posted Jul 09, 2025

Maintain certification requirements (NYS DOS security licensing) and provide proof of attendance/certification in all professional training/activities.

TSC Servicing Support Specialist

Company: Tiffany & Co.

Location: Astoria, NY

Posted Jul 09, 2025

This includes managing rush requests, providing repair and alteration estimates and acting as a subject matter expert on technical and systematic processes.

Software Engineer (BMS)

Company: T.M. Bier & Associates

Location: New York, NY

Posted Jul 09, 2025

Drivers license and a vehicle (Preferred). Vehicle and clean license a plus. Bachelor’s degree in Computer Science, Computer Engineering, Information Technology…

DOE Early Childhood Teacher for 3K/4K

Company: Confidential

Location: Astoria, NY

Posted Jul 09, 2025

Planning and implementing activities that develop self-esteem and social skills. Presenting expectations that are appropriate to the child's age and…

Software Engineer, Apple TV+ Engineering, Employee Experience & Productivity

Company: Apple

Location: Culver City, CA

Posted Jul 09, 2025

This role requires close collaboration with cross-functional teams, including Quality Engineering, DevOps, Design, and Product, to design and develop complex,…

Armed Security Officer - Commercial Building - Upper Manhattan

Company: Allied Universal

Location: Manhattan, NY

Posted Jul 09, 2025

Greet guests and employees, assisting where appropriate; escort visitors and contractors, secure ingress and egress points, secure classified information.

Care Experience Representative (Cantonese Required)

Company: Healthcare Agency

Location: Flushing, NY

Posted Jul 09, 2025

Supports compliance and enhances patient experience by completing high-volume outbound calls for a home care company. Highly organized with attention to detail.

Public Area Attendant - Ludlow House

Company: Soho House & Co.

Location: Manhattan, NY

Posted Jul 09, 2025

At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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