Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Software Engineer

Company: PayPal

Location: New York, NY

Posted Jun 19, 2025

We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account…

Security Guards/Residential/Corporate

Company: Workforce 1 Career Center

Location: New York, NY

Posted Jun 18, 2025

Certification in CPR and First Aid is preferred; willingness to obtain certification is essential. The ideal candidates will be responsible for maintaining a…

Plumber - NYC

Company: Broadway National Group

Location: Brooklyn, NY

Posted Jun 18, 2025

Ability to properly use hand and power plumbing tools. Respond and troubleshoot problems and provide cost estimates. Perform preventive maintenance as required.

Accountant (Middle Office)

Company: United Nations

Location: New York, NY

Posted Jun 19, 2025

Advanced university degree (Master’s degree or equivalent) in business administration, finance, accounting or related field.

Senior Lead Software Engineer (Velocity Black)

Company: Capital One

Location: New York, NY

Posted Jun 19, 2025

Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

Plumber Mechanic

Company: A&M WARSHAW PLUMBING & HEATING INC

Location: New York, NY

Posted Jun 19, 2025

Previous experience in plumbing, maintenance, or other related field. The selected individual will install and repair water supply lines and drainage systems.

Principal Technical Program Manager

Company: Ripple

Location: New York, NY

Posted Jun 18, 2025

Create technical frameworks that can be used by engineering teams for decision-making. You will work closely with our product and engineering teams to design…

Sr. Business Analyst, Premium Products

Company: Capital One

Location: New York, NY

Posted Jun 18, 2025

Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts…

Sr. Financial Systems and Data Analyst

Company: EmblemHealth

Location: New York, NY

Posted Jun 18, 2025

Perform analysis to support ad hoc requests from management as well as legacy reporting deep dive analysis into data driving financial results leveraging…

Security Shift Supervisor F80

Company: Opus Operations

Location: Long Island City, NY

Posted Jun 18, 2025

As part of our team, you will help ensure a safe environment for residents, staff, and visitors by maintaining order, responding to emergencies, and adhering to…

Acct. Director, Global Partnerships

Company: Virtuoso, Ltd.

Location: New York, NY

Posted Jun 19, 2025

Bachelor's degree in Business, Travel & Tourism, Marketing, or a related field. Develop a global and regional partner strategy focused on driving revenue growth…

Email and Marketing Automation Executive/Manager

Company: Macquarie Group Limited

Location: New York, NY

Posted Jun 18, 2025

Bachelor's degree in marketing, communications, or related field, and 3-5+ years of relevant experience with marketing automation platforms and CRM.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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