Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Senior UX Copywriter

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for growth into a full-time position. The role involves crafting compelling and clear copy for three brands: Ever, Scribd, and SlideShare. The ideal candidate will have 5+ years of professional UX writing experience, strong collaboration skills, and a customer-centric approach. The position offers flexibility, impact, and growth opportunities, along with a supportive and inclusive company culture.

ABM Campaign Manager (Remote)

Company: Mattermost

Location: Remote

Posted Jan 25, 2025

Mattermost is seeking an experienced ABM Campaign Manager to develop, execute, and optimize highly personalized multichannel campaigns targeting key accounts across priority verticals. The role involves aligning marketing and sales to drive engagement, pipeline acceleration, and revenue growth for target accounts. The ideal candidate is a strategic thinker with a hands-on approach to campaign management, thrives in a data-driven environment, and has a proven track record of creating high-impact ABM programs while managing an organization-wide email marketing strategy.

Senior Growth Analyst, Marketing Campaigns

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their team. The role involves developing insights to optimize multichannel campaigns, measuring their effectiveness, and driving growth across Scribd's subscription and ad-based business. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Technical Support Representative: Service Desk

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 25, 2025

Implementation Engineer

Company: Highnote

Location: Remote

Posted Jan 25, 2025

Highnote, founded in 2020 by a team from Braintree PayPal and Lending Club, is an all-in-one card issuer processor and program management platform. They've raised over $145M and have a team of 125+ employees. Highnote aims to help digital-first organizations grow by issuing and processing payment cards. They operate with core values of customer obsession, executional excellence, and intentional inclusion. Highnote is building a unique Technical Sales organization to lead technical work streams with customers, solve complex problems, and define the company's future. The role involves owning technical relationships, building proofs of concept, and driving the product roadmap. Qualifications include strong technical expertise, experience in customer-facing roles, and FinTech/payments experience. Highnote offers flexible paid time off, healthcare coverage, 401k, parental leave, equity, and a competitive compensation package. They are a diverse and inclusive company committed to growing a diverse team.

Product Designer (US Remote)

Company: LeanTaaS

Location: Remote

Posted Jan 25, 2025

LeanTaaS is a growth-stage company that provides software solutions to transform hospital and infusion center operations. They have raised over $300 million from top-tier investors and are recognized among the top 100 AI companies globally. They are currently hiring an experienced Product Designer for their Product Design team, focusing on the iQueue for Infusion Centers product. The role involves interaction design, research, design system contributions, transparency, and communication. The company offers competitive compensation, comprehensive benefits, and a supportive work environment.

Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Salt Lake City, UT / Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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