Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Engineering Manager - Ads Retrieval

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a vast community platform with over 100,000 active communities and 97M daily active users, is seeking an Engineering Manager for Ads Retrieval. The role involves leading a team of ML engineers to develop large-scale retrieval systems and models, setting technical vision, and collaborating with cross-functional teams. The ideal candidate should have 2+ years of engineering management experience, 6+ years of industry experience in large-scale ML, and hands-on expertise with ML frameworks. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation. The base pay range is $230,000—$322,000 USD.

Senior Product Designer

Company: Yubo

Location: Remote

Posted Jan 24, 2025

Yubo, a social discovery app, is seeking a Senior Product Designer to join their team. The role involves designing user-friendly interfaces, conducting user research, maintaining a design system, collaborating with cross-functional teams, and driving meaningful business impact. The company values safety, privacy, and creating a positive impact on millions of users' lives. They offer a competitive salary, flexible remote work, and numerous benefits.

Senior Manager, Value & Access - UK & EU

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Manager - Value & Access, UK & Europe. The role involves developing and implementing market access strategies for the Binding Site's diagnostic portfolio and pipeline products in the UK and EU. The ideal candidate will have a degree in a life science, health economics, health policy, or related field, along with 5+ years of experience in reimbursement and managed care in the pharma, medical device, or IVD industry. Key responsibilities include driving reimbursement strategies, leading patient-centered outcome evidence generation, coordinating HTA strategies, and collaborating with external stakeholders. The role requires strong communication skills, project management, and the ability to travel up to 20%.

Sales Support Specialist

Company: The Los Angeles Times

Location: El Segundo, CA / Remote

Posted Jan 24, 2025

Quality and Continuous Improvement - Design - Japan

Company: Hitachi Energy

Location: Remote

Posted Jan 24, 2025

The role involves establishing and maintaining a Quality culture within the organization, acting as a role model for Quality and Continuous Improvement, and influencing employees to support these strategies. The individual will also drive the organization towards a learning culture, enhancing lessons learned and best practices. They will support audit management, project execution teams, and factories in enhancing production processes to meet Japanese utilities expectations. The role requires an Engineering degree, Quality Management Systems knowledge, understanding of Japanese market requirements, proficiency in English, extensive industry experience, and familiarity with Hitachi Energy's core values of safety and integrity.

Distribution Manager, Southern Europe (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Distribution Manager for Southern Europe. The role involves driving new business opportunities with partner networks, building territory plans, and developing partnerships to achieve growth. The ideal candidate should have 5+ years of experience in channel/distribution sales, preferably in cybersecurity, with excellent networking skills and the ability to influence C-level decision-makers. The position offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs. CrowdStrike is committed to fostering a diverse and inclusive work environment.

Business Systems Analyst - Claims

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Pie Insurance is a company dedicated to empowering small businesses by making commercial insurance affordable and user-friendly. They leverage technology to revolutionize how small businesses purchase and interact with commercial insurance. Pie's diverse team, comprising builders, dreamers, and entrepreneurs, is guided by core values and principles. The Business Systems Analyst role involves collaborating with stakeholders to understand business requirements and optimize processes using technology. Key responsibilities include designing requirements, curating user stories, executing test scenarios, and providing training and support. The ideal candidate should have 3+ years of experience in a similar role, a degree in Computer Science or related field, and expertise in SaaS platforms and cloud-based systems. Pie offers competitive compensation, equity, comprehensive health plans, generous PTO, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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