Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Senior Manager, Growth Marketing

Company: Archive

Location: Remote

Posted Jan 24, 2025

Archive, a leading provider of technology for branded resale, is seeking an experienced growth marketer to join their team. The role involves developing and executing data-driven growth strategies, managing paid media, site optimization, and conversion, and leading nurture campaigns. The ideal candidate should have 5+ years of experience in growth marketing, digital marketing, or demand generation, with a proven track record of driving measurable growth through multichannel marketing strategies. They should be proficient in paid media platforms, have a strong understanding of the B2B sales funnel, and be comfortable with SaaS metrics. The role is based in a remote-first environment with an office in NYC, and the company offers a competitive salary and benefits package.

Remote Content Writer - Canada

Company: Brafton Inc.

Location: Remote

Posted Jan 24, 2025

Brafton, a leading content marketing firm with offices in Boston, London, and Sydney, is seeking a remote full-time content writer. The ideal candidate should have a Bachelor's degree in Journalism, Marketing, or Communications, and at least 13 years of relevant industry experience. The role involves researching, creating, and delivering high-quality content to clients, editing peers' work, and communicating directly with clients. The candidate must be comfortable with remote work and have excellent writing, editing, and time management skills. Brafton's core business is heavily remote-focused, and the company is known for its innovation and creativity in the content marketing industry.

Energy Advisor - Central Time Zone

Company: ADNET Systems, Inc.

Location: Remote

Posted Jan 24, 2025

AdNetAccountNet Inc, an 8a WOSB LGBTE and WBE-owned management consulting firm, is seeking candidates with a strong interest in energy efficiency. The role involves working closely with utility energy efficiency programs and energy-efficient technologies associated with commercial and residential building systems. Key responsibilities include reviewing project application forms, providing technical assistance, performing energy savings calculations, and coordinating with program quality control activities. The ideal candidate should have a high school diploma, 2+ years of professional work experience, and a bachelor's degree is strongly preferred. Prior experience or a strong interest in energy efficiency is a plus. The company embraces diversity and equality, and the role offers a salary of $2000 per hour with 40 hours expected per week.

Account Manager

Company: AHEAD

Location: Remote

Posted Jan 24, 2025

AHEAD is a company that builds platforms for digital business, prioritizing a culture of belonging where all perspectives are valued. They are an equal opportunity employer and embrace candidates that contribute to diversification. The Account Manager role involves supporting clients, ensuring service level agreements are met, and driving process improvements. Qualifications include understanding of IT Service Management, good change management skills, and proficiency in MS Office. AHEAD values diversity, offers competitive benefits, and has a compensation range based on experience and location.

Senior Director of Security Operations

Company: Business Wire

Location: Remote

Posted Jan 24, 2025

Business Wire, a Berkshire Hathaway company, is seeking a Senior Director of Security Operations. The role involves overseeing the company's security infrastructure, focusing on cloud and data center security, and leading incident response efforts. The ideal candidate will have a Bachelors or Masters degree in Computer Science or a related field, 10+ years of relevant industry experience, and proven expertise in cloud security. The position offers a competitive salary range of $250K to $265K per year, excellent health benefits, remote work options, and a comprehensive total rewards package.

Account Executive (Southeast)

Company: StackAdapt

Location: Remote

Posted Jan 24, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They offer a variety of ad formats including native display, video, connected TV, audio, in-game, and digital out-of-home ads. The company empowers digitally-focused businesses to deliver exceptional campaign performance. StackAdapt is a remote-first company, open to candidates in the Southeast US region. The Account Executive (AE) role involves sales activities, customer relationship management, and growing existing business and closing new programmatic advertising revenue from agencies and brands. The AE must understand clients' long-term business objectives and seek partnership opportunities. StackAdapt provides a competitive salary, benefits, and a supportive work culture.

Support Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The company values experience in technical enterprise support, particularly with Java/J2EE application troubleshooting, and understanding of various operating systems, application server technologies, and relational databases. Excellent communication skills and the ability to advocate for customers are essential. Atlassian promotes a culture of continuous improvement and technical growth, offering comprehensive perks and benefits. The company is committed to diversity and inclusion, ensuring all perspectives are considered in their products and culture.

Finance Business Process Specialist II

Company: Jabil

Location: Remote

Posted Jan 24, 2025

Jabil, a global leader in engineering, manufacturing, and supply chain solutions, seeks a Finance Digital Transformation professional. The role involves improving finance function efficiency, focusing on financial systems for Corporate Financial Reporting. Key responsibilities include serving as a technical resource, supporting month-end activities, coordinating training, and communicating system changes. The ideal candidate should possess excellent communication skills, strong knowledge of financial systems (SAP, BW, TM1, myAnalytics), and understanding of Jabil's financial reporting process and P&L structure. Proficiency in Microsoft Office and Lean Six Sigma Methodologies is preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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