Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

UKG Pro Workforce Management - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

ED/VP Medical Science & Strategy - Neurology/Neuroscience

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, part of Thermo Fisher Scientific, is seeking an Executive Medical Director / Vice President, Medical Science & Strategy - Neuroscience. The role involves driving strategic and measurable business outcomes, with a focus on neuroscience diseases. Key responsibilities include ensuring high-quality input into RFPs, supporting PPD's business activities, providing therapeutic and developmental expertise to internal teams, and participating in multidisciplinary teams. The ideal candidate should be a certified neurologist with at least 10 years of experience in the pharmaceutical industry, possessing strong leadership, communication, and problem-solving skills. The position offers a competitive salary, comprehensive benefits, and an exciting work environment.

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Lead Product Manager - Scheduler

Company: Zoom

Location: Remote

Posted Jan 23, 2025

The Lead Product Manager for Zoom's Scheduler product will define and deliver an integrated product experience, aligning with Zoom's mission to connect people seamlessly. This role requires a strategic leader with cross-functional collaboration skills and deep understanding of productivity tools. The successful candidate will create cohesive user experiences, support a unified workflow, and drive customer satisfaction. The Zoom Scheduler team prioritizes user needs and works across departments to build innovative solutions. The role involves leading the product vision, strategy, and roadmap, managing product aspects from inception to launch, conducting industry analysis, user research, and data analysis, defining and tracking KPIs, partnering with engineering, design, and marketing, and collaborating with sales, support, and customer success teams.

Group Insurance Premier Sales Executive

Company: Prudential Financial

Location: Grand Rapids, MI / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and excellent communication skills. The company offers competitive salaries, bonuses, comprehensive benefits, and opportunities for professional development.

Turbine Installation Leader

Company: GE Vernova

Location: Kuala Lipis, Malaysia / Remote

Posted Jan 23, 2025

The job description outlines a high-level role for a Turbine Leader in construction management, particularly for large hydro projects. The role involves overseeing site installation activities, ensuring compliance with contractual, engineering, quality, and safety requirements. Key responsibilities include managing site teams, coordinating resources, maintaining safety standards, and promoting cost optimization initiatives. The ideal candidate should possess a Bachelor's degree or higher in Mechanical or Electrical Engineering, at least 15 years of experience in construction management, and proficiency in English. Familiarity with FIDIC contracts and local Malaysian & Chinese languages is advantageous. A valid CIDB license is required for working in the Sarawak region, East Malaysia. The role offers significant autonomy, requiring strong leadership, decision-making, and problem-solving skills.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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