Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Equipment Service Technician - Lowell, MA

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview describes a position for an Equipment Service Technician (EST) near Lowell, MA. The role involves providing repair and installation services for dental equipment, with a focus on excellent customer service. Key responsibilities include diagnosing technical problems, maintaining inventory, producing detailed service reports, and complying with OSHA regulations. The ideal candidate should have 3-5 years of dental industry experience, intermediate troubleshooting skills, and the ability to work independently. Preferred qualifications include 3 Level 1 Certifications, proven ability to administer tasks accurately, and intermediate computer skills. The role requires substantial physical effort, including lifting and climbing ladders.

Project Manager II - Treasury Management Implementations

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Project Manager II for their Treasury Management Implementations organization. The role involves managing multiple SaaS projects simultaneously, leading an internal team, and maintaining project documentation. The ideal candidate should be organized, have strong issue-resolution and communication skills, and be able to predict and anticipate issues. This is a remote position with a base salary ranging from $45,000 to $119,600. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Senior QA Engineer

Company: Bluecore

Location: Remote

Posted Jan 23, 2025

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Company: Electric

Location: Remote

Posted Jan 23, 2025

Digital Sales Executive (9819)

Company: Coupa

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

APAC Research Contractor, FrontierView

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The job posting is for a remote research contractor position in the APAC region, reporting to a senior researcher. The role involves monitoring economic, political, and regulatory developments, and supporting the team's analysis of their implications for multinational companies. The contractor will be part of FrontierView's global research team, producing syndicated content for senior executives at multinational organizations. The ideal candidate should have a passion for consumer goods and retail businesses, strong macroeconomic fundamentals, and excellent communication skills. A Bachelor's or Master's degree from a top-tier institution, demonstrated research experience, and proficiency in Microsoft Office are required. Knowledge of Japanese and/or Korean is preferred. The contract duration is 6-12 months.

Implementation Manager, Enterprise, General Contractors

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an Implementation Manager to establish and maintain long-term partnerships with strategic Enterprise customers. The role involves onboarding, training, and increasing product adoption, while collaborating with various teams. The ideal candidate should be innovative, persuasive, creative, and results-oriented, with a strong understanding of client businesses. They should have 5+ years of experience managing implementations, preferably in the construction or financial SaaS industry. The role offers opportunities for mentoring, cross-departmental collaboration, and immersion in Procore's product offerings. Procore provides competitive benefits, including health care plans, unlimited vacation, and an employee stock purchase plan.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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