Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Team Lead - Workday Administrator

Company: ‎ConnectWise

Location: USA

Posted Nov 15, 2025

The Team Lead Workday Administrator role is responsible for supporting the implementation, maintenance, and overall administration of the HRIS platform. The role involves working with cross-functional teams to ensure a smooth end-to-end experience for colleagues. Essential duties include providing support, researching and analyzing findings, building and monitoring reports, administering permissions, developing workflows, managing system configuration data, responding to technical issues, ensuring compliance, leading cross-functional teams, reviewing optimization efforts, providing technical guidance and training, leading system integration testing, developing functional configuration, leveraging Workday Community knowledge, and serving as an escalation point for Workday-related issues.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a senior Ruby on Rails architect to lead the modernization of their core web platform. The role involves defining technical architecture, driving modernization efforts, collaborating with domain teams, establishing best practices, mentoring engineers, and staying current with the Rails ecosystem. The position offers a competitive salary range and the opportunity to shape the future of PagerDuty's platform.

Product Manager - App Platform

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a Product Manager for their App Platform team to lead the transformation to fully automated operations. The role involves working with UX design, engineering, and program management to deliver a consistent user experience across PagerDuty's Operations Cloud. The ideal candidate should have experience in SaaS enterprise software or developer tools, technical depth, and strong communication skills.

Vice President - OEM Data & Intelligence

Company: Tekion

Location: USA

Posted Nov 15, 2025

Tekion, a fast-growing cloud-native SaaS innovator in automotive retail, is seeking a Vice President of Data & Intelligence. The role involves leading data strategy, developing data products, building partnerships, and driving growth. The ideal candidate has 10+ years of leadership experience in the automotive sector, deep expertise in data strategy and analytics, and strong executive communication skills.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Indirect Tax Enablement Specialist

Company: Stripe

Location: USA

Posted Nov 15, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is seeking a dynamic Indirect Tax Enablement Specialist to join their team and drive user success and internal strategy implementation. The role involves providing real-time support, analyzing support experiences, collaborating with stakeholders, designing and executing enablement programs, and creating engaging content.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 15, 2025

HubSpot is seeking a Staff Software Engineer to join the Release Core team within the Release Engineering product line. The team works on deploying systems across a common infrastructure, defining platform and patterns for applications. The ideal candidate should have experience building modern scalable CI and CD systems, deep experience with Kubernetes, and a customer-centric approach to building platform software.

Director - Paid Social

Company: Nutrafol

Location: USA

Posted Nov 15, 2025

Nutrafol is seeking a Director of Paid Social to lead the development and execution of innovative media strategies across Meta, TikTok, Reddit, and other emerging social channels. The ideal candidate will own substantial media budgets, drive acquisition, and play a critical role in delivering efficient, scalable growth for new customers. The role requires a blend of data-driven decision-making, deep understanding of creative audience and platform nuances, and the ability to lead, mentor, and develop a high-performing team.

Closing Coordinator

Company: Hometap

Location: USA

Posted Nov 15, 2025

Hometaps is seeking an experienced Closing Coordinator to streamline investment closing operations while maintaining strong customer service. The role involves collaborating with various teams, building relationships with vendors, scheduling signing appointments, monitoring closings, and identifying process improvements. The ideal candidate has 1+ years of experience in a related role, a strong commitment to customer service, attention to detail, and the ability to work under pressure.

Operations Manager - Process Innovation

Company: Alma

Location: USA

Posted Nov 15, 2025

This job posting highlights a leadership role in operations innovation with a focus on mental health affordability and entrepreneurial challenges. It emphasizes strategic initiatives, cross-functional collaboration, and comprehensive benefits including remote work flexibility, health insurance, and wellness stipends.

Assigned Support Engineer

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The ideal candidate should have experience in managing customer-facing cases, advanced problem-solving skills, a proactive support mindset, and expertise in Linux systems administration and scripting languages.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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