Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Senior Implementation Specialist - Guest Data Platform

Company: Olo

Location: USA

Posted Nov 22, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Implementation Specialist to join their Customer Experience Team, who will work with customers to understand their unique goals and business processes, and provide in-depth knowledge to help them evolve.

Product Manager - Applications

Company: Muck Rack

Location: USA

Posted Nov 22, 2024

The job posting is looking for an experienced Product Manager to join the Application Architecture team. The role involves collaborating with tech teams to bring valuable products to market, writing clear requirements, and managing project plans. The posting highlights the importance of communication, customer satisfaction, and building strong relationships.

Senior Full Stack Software Engineer

Company: Orum

Location: USA

Posted Nov 22, 2024

Orum is a company that accelerates sales teams by empowering salespeople to achieve more. They are looking for a Senior Full Stack Software Engineer to work on their product features and build seamless user experiences. The company values diversity and is committed to adding to their diverse team.

Proposal Writer

Company: Oddball

Location: USA

Posted Nov 22, 2024

Oddball is hiring a Proposal Writer to work on a pivotal growth team, making a positive impact on millions of Americans' daily lives. The role involves content planning, writing, and leading sections/volumes for proposals submitted to federal agencies.

Senior Manager - Customer Demand Email Team

Company: HubSpot

Location: USA

Posted Nov 22, 2024

HubSpot is looking for a Senior Manager to lead the Customer Demand Email Team. The team will manage a team of marketers building customer-facing demand automation to innovate on a more dynamic proactive approach to customer sales.

Customer Success Associate

Company: Cision

Location: USA

Posted Nov 22, 2024

Cision empowers individuals to make an impact by valuing their voice, ideas, and unique perspective. The company champions curiosity, collaboration, and innovation, and offers a global team environment where employees can thrive and make meaningful contributions.

Engineering Manager

Company: Orum

Location: USA

Posted Nov 22, 2024

Orum is a company that aims to accelerate sales teams by empowering salespeople to achieve more. They are looking for an Engineering Manager to lead and mentor a team of engineers. The company values diverse perspectives and is committed to adding to its diverse team.

Sr. Software Engineer - Literacy & ELA

Company: Khan Academy

Location: USA

Posted Nov 22, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are hiring a Sr Software Engineer to help build out their platform and leverage AI to democratize tutoring for every learner and a teaching assistant to every teacher at scale.

Contributing Faculty - Mental Health Counseling

Company: Adtalem Global Education

Location: USA

Posted Nov 22, 2024

Walden University is a pioneer in student-centered distance education, offering over 100 online degree and certificate programs. The university is dedicated to high academic standards and helping students make a difference in their professions and communities.

Director - HR Business Partner

Company: Vonage

Location: USA

Posted Nov 22, 2024

The role is about being an HR Business Partner, enabling the business to succeed by being both business and people forward. The role involves identifying needs, developing solutions, and executing programs to drive engagement, culture transformation, and retention.

Staff Content Designer - Investing

Company: Wealthfront

Location: USA

Posted Nov 22, 2024

Wealthfront is looking for a staff content designer to help chart the future vision for their investing product. The role requires excellent communication skills, cross-functional leadership, and a passion for solving problems. The company is looking for a content design leader who is excited to tackle large, ambiguous problems and get in the weeds to build an excellent product experience.

Solutions Consultant

Company: Nava

Location: USA

Posted Nov 22, 2024

Nava Benefits is a modern benefits brokerage on a mission to fix healthcare. They are seeking an experienced Benefits Consultant to join their team as a Solutions Consultant. The role involves supporting the Sales team by engaging with prospective clients, presenting solutions, and ensuring benefit programs align with client goals.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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