Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Head of Cybersecurity

Company: Creatio

Location: USA

Posted Nov 06, 2024

The job posting is looking for an experienced Head of Cybersecurity with a background in IT product development to manage and oversee all information security matters within the company. The responsibilities include developing and implementing a thorough information security strategy, providing strategic direction and leadership for the Information Security team, and ensuring ongoing compliance with relevant regulations and standards.

Generative AI Consulting, Director

Company: NTT DATA

Location: USA

Posted Nov 06, 2024

NTT DATA is seeking a Generative AI Consulting Director to join their remote team in the Financial Services Industry. The role involves leading and overseeing AI projects, developing strategic plans, and contributing to business growth through expertise in AI solutions.

Senior Android Developer

Company: Art+Logic

Location: USA

Posted Nov 06, 2024

Art+Logic is looking for a Senior Android Developer to work on custom software projects. The company values work-life balance, flexibility, and open communication. The ideal candidate has 5+ years of experience in Android development, excellent communication skills, and experience with Kotlin, Java, and publishing applications to the Google Play Store.

Sr. Marketing Events Specialist

Company: RapidAI

Location: USA

Posted Nov 06, 2024

RapidAI is a global leader in using AI to combat life-threatening vascular and neurovascular conditions. They are empowering physicians to make faster decisions for better patient outcomes. The company is looking for a Sr Marketing Events Specialist to lead, organize, and execute impactful regional and international events.

Senior Sales Executive

Company: Loyal

Location: USA

Posted Nov 06, 2024

Loyal is a digital healthcare platform that is looking for a Senior Sales Executive to help them achieve their mission of improving health by reaching consumers at the right time in their care. The role involves growing the business through customer acquisition, closing new business deals, and fostering new relationships with senior executives and decision makers.

Data Lead

Company: Lumos

Location: USA

Posted Nov 06, 2024

The job posting is for a Data Lead position at Lumos, requiring 7+ years of experience in a Data Analyst or related role. The responsibilities include building data infrastructure, enabling cross-functional teams, and collaborating with product managers. The company values autonomy, data modeling, and prioritizing data projects.

Sr Manager - Software Engineering

Company: G-P

Location: USA

Posted Nov 06, 2024

The company GP is looking for a Sr Software Engineering Manager to lead a small team of software engineers focused on marketing technology stack. The job requires strong technical leadership, experience with Agile methodologies, and knowledge of modern cloud architectures and technologies.

Security Engineering Analyst

Company: Weights & Biases

Location: USA

Posted Nov 06, 2024

Weights amp Biases is seeking a dedicated and skilled Security Analyst to help safeguard their data applications and infrastructure from security threats. The ideal candidate will have hands-on experience in security operations, incident response, and vulnerability management.

Head of Risk Product

Company: Mercury

Location: USA

Posted Nov 06, 2024

Mercury is hiring a Head of Risk Product to help shape the fundamental character of Mercury through its next phase of scale. The role involves leading risk product across all of Mercury, delivering lovable product experiences to customers, and holistically managing risk, compliance, and regulation.

Senior Software Engineer, Backend

Company: interface.ai

Location: USA

Posted Nov 06, 2024

Interfaceai is a leading AI provider for banks and credit unions, offering a unified banking experience through voice chat and employee-assisting solutions. The company aims to transform the banking experience with hyperpersonalized, secure, and seamless interactions, improving operational efficiencies and driving revenue growth.

SDR/BDR Sales Enablement Program Manager

Company: JumpCloud

Location: USA

Posted Nov 06, 2024

JumpCloud is seeking a Sales Enablement Program Manager to design and implement coaching programs for SDRs and BDRs. The role requires experience in sales coaching and performance improvement, with a strong understanding of the sales process and challenges specific to selling SaaS products to IT professionals.

Incentive Compensation Administrator

Company: Grafana Labs

Location: USA

Posted Nov 06, 2024

The job posting is for an Incentive Compensation Administrator at a high-growth SaaS company. The role involves administration of the incentive compensation management system, data hygiene, and reconciling payout calculations. The job requires strong communication skills, experience in incentive compensation analysis, and ability to manage multiple high-priority projects.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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