Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Assistant Controller

Company: OLIPOP

Location: USA

Posted Oct 25, 2024

OLIPOP is a startup that aims to provide an affordable and delicious alternative to soda that delivers leading-edge health benefits to mainstream consumers. The company values diversity and inclusion, and is looking for an Assistant Controller to lead its accounting operations.

Head of Global Compensation & Benefits

Company: Sinch

Location: USA

Posted Oct 25, 2024

The job posting is for a Head of Global Compensation and Benefits at Sinch, a company that brings businesses and people together through communication tools. The role involves managing rewards for a worldwide team, developing incentive programs, and collaborating with senior leaders. The company offers a range of benefits, including comprehensive health insurance, paid time off, and flexible remote work options.

Senior Product Manager, Databases Logs

Company: Grafana Labs

Location: USA

Posted Oct 24, 2024

The job posting is for a Product Manager position at Grafana Labs, responsible for developing a vision and strategy for the product domain, collaborating with leadership, and communicating with stakeholders. The role requires strong communication and technical skills, and experience in product management, B2B SaaS, and open source or commercial logging databases.

Assistant Controller

Company: Esusu

Location: USA

Posted Oct 25, 2024

The job posting is for an Assistant Controller to assist with daily and monthly accounting and financial functions. The company is looking for someone with at least 5 years of experience in auditing, financial accounting, and reporting, and excellent knowledge of US GAAP. The job offers competitive salary, benefits, and a flexible work environment.

Manager, Customer Onboarding

Company: Muck Rack

Location: USA

Posted Oct 24, 2024

The job posting is looking for a customer-centric Manager Customer Onboarding to join the team and support the onboarding function. The role involves leading and managing a team, providing feedback and guidance, and developing frameworks to build trusting relationships with customers.

Vice President, Engineering

Company: Valimail

Location: USA

Posted Oct 24, 2024

Valimail is a fast-growing startup seeking a VP of Engineering to lead their Email Authentication as a Service platform. The company encourages diversity and offers competitive pay, equity incentives, and flexible work arrangements.

EDI Configuration Analyst

Company: SmithRx

Location: USA

Posted Oct 25, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is looking for a Technical Integration Specialist to join its Adjudication Platform Team.

Customer Success Manager (cold email agency fully remote)

Company: Sales.co

Location: USA

Posted Oct 25, 2024

The job posting is for a full-time remote position as a sales and cold email manager. The company is looking for a self-starter with a passion for sales strategy and cold email management. The job requires managing client relationships, developing cold email strategies, and handling sales and client calls.

Manager of Equity Learning Programs (Full Time Remote)

Company: ACCELERATE CHANGE

Location: USA

Posted Oct 25, 2024

Accelerate Change is seeking a Manager of Equity Learning Programs to lead equity programs in a diverse nonprofit organization. The role involves building and scaling programs, leading initiatives, and tracking progress towards goals. The organization offers a range of benefits, including a competitive salary, flexibility, and professional development opportunities.

Engineering Manager, Ads Safety and Verification

Company: Reddit

Location: USA

Posted Oct 24, 2024

The text describes the role of the Ads Safety and Verification team at Reddit, seeking an Engineering Manager to build and enhance Ad Review and Brand Safety systems. The role requires leadership experience, technical skills, and excellent communication skills.

Microbiology Faculty

Company: Adtalem Global Education

Location: USA

Posted Oct 24, 2024

Chamberlain University is seeking a visiting professor to teach Fundamentals of Microbiology with Lab BIOS242. The professor will develop and provide course materials, use online technologies, and model effective communication. The ideal candidate has a master's or doctorate degree in Microbiology, Biology, or a related field, teaching experience, and excellent communication skills.

R&D Sales Engineer

Company: Forge Nano

Location: USA

Posted Oct 24, 2024

Forge Nano Inc is seeking an experienced Semiconductor Sales Engineer to drive new business acquisition and aggressively pursue new opportunities. The role involves prospecting, lead generation, and converting leads into loyal customers for their RampD equipment ALD Systems.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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