Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Junior Solutions Architect

Company: 1Password

Location: USA

Posted Oct 22, 2024

The job posting is for a Junior Solutions Architect position at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves working with customers to implement 1Password products and technical solutions, and collaborating with the Solutions Engineering team to develop and refine solutions. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior data analyst (L3)

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Senior Data Analyst to join their Enterprise Strategy and Operations team. The role involves conducting multidisciplinary analysis, developing data products, and working with cross-functional teams to drive revenue growth initiatives.

Copywriter - Product Marketing

Company: Zepz

Location: USA

Posted Oct 22, 2024

The Copywriter Product Marketing role involves crafting engaging content about products, collaborating with teams, and using data to inform decisions. The ideal candidate has experience in product marketing, excellent writing skills, and the ability to explain complex concepts in simple terms.

Paid Advertising Manager - The Ascent

Company: The Motley Fool

Location: USA

Posted Oct 22, 2024

The Motley Fool is a company that provides investment recommendations and personal finance guidance. They are looking for a Paid Advertising Manager to own direct response affiliate marketing budgets for various personal finance verticals within Google and Microsoft Ads.

Principal Product Designer - AI

Company: HubSpot

Location: USA

Posted Oct 22, 2024

The job posting is for a Principal Product Designer at HubSpot, where you'll have a seat at the table from Day 1, co-own a significant part of the product, and have autonomy to drive its strategy and vision. The company values people who bring unique perspectives and add new knowledge to the team.

Senior Product Manager - Voice Recordings

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Recordings Product Manager to grow their Voice Recordings product, with responsibilities including owning developer interfaces, driving the roadmap, and developing new pricing and packaging. The company values diversity, equity, and inclusion, and offers competitive pay, generous time off, and a range of benefits.

Senior Machine Learning Engineer - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for a Senior Machine Learning Engineer position at Splice AI, where the team is dedicated to pushing the boundaries of artificial intelligence applied to audio data. The job requires a strong background in machine learning, with experience in designing, training, and deploying generative models. The team is passionate and creative, and the job offers a competitive national pay range of $165,000 to $206,000.

Senior Software Engineer - Sweeps

Company: Weights & Biases

Location: USA

Posted Oct 22, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Senior Software Engineer to work on their Sweeps product, which allows users to tune hyperparameters. The company has a strong mission to build the best tools for AI developers and has received funding from top-tier investors.

Director of Engineering - Machine Learning Platform

Company: Reddit

Location: USA

Posted Oct 22, 2024

Reddit is seeking an experienced Director of Machine Learning to lead and manage machine learning teams and projects, focusing on enhancing and optimizing recommender systems and distribution channels. The role involves developing a comprehensive platform strategy, overseeing project execution, and collaborating with cross-functional teams.

Staff Software Engineer (Full stack)

Company: Scribd

Location: USA

Posted Oct 22, 2024

Scribd is seeking a highly experienced Staff Software Engineer to lead their efforts in designing and implementing enterprise-level automation frameworks, driving strategic quality initiatives, and ensuring software meets the highest standards of quality and reliability.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Oct 22, 2024

The job posting is for a backend developer position at Coalition, a company that develops a cyber policy platform. The role involves building high-quality APIs, designing systems, and collaborating with cross-functional teams. The company offers competitive compensation, flexible PTO, and wellness programs.

Sr. Applied Machine Learning Researcher - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for an Applied Researcher position at Splice, a company that uses Generative AI to augment and extend the sonic boundaries of music. The ideal candidate will have experience in Generative models for audio using Latent Diffusion and symbolic music generation techniques based on Transformer architectures. The job requires a PhD or Masters degree in Electrical Engineering or Computer Science, and experience in Digital Signal Processing and deep learning frameworks.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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