Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Sr. Product Designer II

Company: HubSpot

Location: USA

Posted Oct 20, 2024

The job posting is for a Sr Product Designer II at HubSpot, where you'll work on the Product Platform Line, focusing on improving the user experience for customers. You'll collaborate with various teams, including product management and engineering, and have autonomy to drive the product's strategy and vision.

Modeling and Simulation Scientist

Company: Juul Labs

Location: USA

Posted Oct 20, 2024

Juul Labs is a company that aims to eliminate combustible cigarettes by hiring talented engineers, scientists, and designers. They are looking for a Modeling and Simulation Scientist to work on population health impact modeling and simulation. The role involves working with ambiguous questions, varied data sets, and applying scientific and analytical methods to inform business decisions.

Strategic Account Executive, Growth

Company: Stack Exchange

Location: USA

Posted Oct 20, 2024

Stack Overflow is seeking a talented sales hunter to find and close new business across key Strategic accounts. The ideal candidate has 5+ years of SaaS sales experience, a consultative relationship-driven sales philosophy, and a passion for the Stack Overflow story.

Operations Manager

Company: Flock Safety

Location: USA

Posted Oct 20, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking an Operations Manager to own the acceleration of growth and quality for a designated set of markets.

Director, BI Analytics Engineering & Data Governance

Company: Smartsheet

Location: USA

Posted Oct 20, 2024

Smartsheet is a tech company looking for an experienced leader to manage large programs and drive data democratization. The ideal candidate will have experience in data analytics, data ingestion, and people leadership.

Technical Account Team Manager

Company: Cyara

Location: USA

Posted Oct 20, 2024

Cyara is a leading Automated CX Assurance Platform provider that helps brands deliver better CX with less effort, cost, and risk. The company values diversity, equity, and inclusion and has a strong commitment to customer success.

Senior Product Marketing Manager

Company: Automox

Location: USA

Posted Oct 20, 2024

Automox is seeking a product marketing manager to work with customers, sales, product management, and other stakeholders to develop compelling messaging and launch products. The company values a one-team mentality, collaboration, and ownership.

Senior Product Design Manager

Company: Renew Home

Location: USA

Posted Oct 20, 2024

Renew Home is looking for a Senior Product Designer Manager to lead their growing Product Design team. The ideal candidate has 3+ years of people management experience, 6+ years of Product Design experience, and a proven track record of collaborating with cross-functional teams to deliver results.

Fractional Data Analyst and Business Intelligence Manager

Company: Jasper

Location: USA

Posted Oct 20, 2024

Jasper Health is a digital coaching and navigation experience that improves the lives of individuals affected by cancer and their caregivers. They are looking for a Fractional Data Analyst and Business Intelligence Manager to support their team.

Senior DEI Program Manager

Company: Seismic Software

Location: USA

Posted Oct 20, 2024

Seismic is a rapidly growing company that is committed to building an inclusive workplace and is looking for a Senior DEI Program Manager to partner on developing and managing the execution of their DEI strategy.

Director of DevOps

Company: Mercy For Animals

Location: USA

Posted Oct 20, 2024

Mercy For Animals is seeking a Director of DevOps to join their technology team. The role involves leading a team of developers, providing technical leadership, and executing stakeholder projects. The company offers a competitive salary, benefits package, and a collaborative work environment.

Senior Product Quality Engineer

Company: Ironcladhq

Location: USA

Posted Oct 20, 2024

Ironclad is a contract lifecycle management platform that helps companies manage contracts efficiently and effectively. The company has received recognition for its innovative approach and has been backed by leading investors. As a Product Quality Engineer, you will work on a cross-functional team to identify business needs and create test plans to deliver a quality product.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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