Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Senior Event Marketing Manager

Company: Newfront

Location: USA

Posted Oct 19, 2024

Newfront is building a modern insurance experience, reimagining the way people interact with insurance. They value people, wellness, and a high-performance culture, and are looking for a Senior Event Marketing Manager to bring unique experiences to life.

Staff Product Manager - App Promo Ads

Company: Reddit

Location: USA

Posted Oct 19, 2024

Reddit is seeking a product owner for their App Promotion Advertising efforts. The role involves developing the vision, strategy, and roadmap for the area, working closely with cross-functional teams, and driving the success of the app promotion on Reddit's platform.

Senior Product Manager - Identity & Governance

Company: Weights & Biases

Location: USA

Posted Oct 19, 2024

The Senior Product Manager Identity amp Governance will define and execute a roadmap for Identity amp Access Management, collaborating with cross-functional teams to improve user experience and security.

Senior Sales Operations Manager

Company: Apollo.io

Location: USA

Posted Oct 19, 2024

The Senior Sales Operations Manager role at Apolloio involves optimizing sales processes, improving forecasting accuracy, and driving key performance metrics. The ideal candidate has experience in sales operations, Salesforce, and data analysis, with a strong background in SaaS.

Senior Software Engineer - Booking and Orchestration

Company: Airbnb

Location: USA

Posted Oct 19, 2024

The job posting is for a Booking Orchestration Senior Engineer at Airbnb. The role involves developing and refining major subsystems that power Airbnb bookings, collaborating with other engineers, and mentoring junior engineers. The company is committed to inclusion and diversity, and the role is US Remote Eligible.

Sales Executive Mid-Market and Enterprise

Company: Emburse

Location: USA

Posted Oct 19, 2024

Emburse is a company that helps organizations manage corporate expenses and invoices by automating manual tasks and providing a simple and amazing experience for employees. They have a mission to help make users' lives and businesses better and have over 18,000 customers and 12 million users globally.

Sr. Design Project & Program Manager

Company: Pinterest

Location: USA

Posted Oct 19, 2024

Pinterest is looking for a Design Program Manager to own and execute design initiatives. The role requires experience in product design program management, strong communication skills, and proficiency in JIRA and Agile.

VP - Enterprise Data

Company: Predactiv

Location: USA

Posted Oct 19, 2024

Predactivs DaaS team is seeking a VP Enterprise Data to drive revenue and help customers realize value by using Predactiv data. The company is a next-generation AI-powered data technology company that enables clients to unlock the full potential of data.

Senior Sales Operations Manager

Company: Apollo.io

Location: USA

Posted Oct 19, 2024

The Senior Sales Operations Manager role at Apolloio involves optimizing sales operations, improving forecasting accuracy, and enhancing sales performance. The ideal candidate is a Salesforce expert with strong analytical skills and experience in process improvement.

Senior Technical Recruiter

Company: brightwheel

Location: USA

Posted Oct 19, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. They are seeking a Senior Technical Recruiter to join their growing Talent team. The role involves developing and executing data-driven recruitment strategies, collaborating with business leaders, and building strong diverse pipelines.

Lead Networking and IAM Engineer

Company: Workiva

Location: USA

Posted Oct 19, 2024

The job posting is for a Lead Networking and Identity Access Management IAM Engineer at Workiva. The role involves working with customers to ensure the functional usage of the Workiva platform, leading complex technical escalations, and owning projects and implementation tracks. The job requires strong acumen with SAML and SCIM protocols, experience with networking devices, and knowledge of communication protocols and network diagnostic tools.

RCM Customer Success Manager

Company: Osmind

Location: USA

Posted Oct 19, 2024

Osmind is a platform for clinicians and researchers advancing new lifesaving mental health treatments. The company is a public benefit corporation that has received funding from top investors and has a team of scientists, technologists, and psychiatrists working together to solve the worldwide mental health crisis.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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