Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Product Marketing Manager, Growth

Company: Figma

Location: USA

Posted Oct 04, 2024

Figma is looking for a fullstack Product Marketing Manager to support its growing portfolio of products. The role involves leading product launches, developing product messaging, managing beta programs, and driving engagement through educational content. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Federal Account Manager

Company: Immersive Labs

Location: USA

Posted Oct 04, 2024

Immersive Labs is looking for a Federal Account Manager to join their US team and focus on acquiring top accounts across the FederalDoD space. The company has a vision for cybersecurity that puts people at the center and has secured over $180 million in funding.

Payroll Manager

Company: SmithRx

Location: USA

Posted Oct 04, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is looking for a Payroll Manager to manage and process payroll and employee benefits.

Expert Online SAT / Test Prep Tutor

Company: Learner Education

Location: USA

Posted Oct 04, 2024

Learner Education is actively hiring enthusiastic Expert SAT Tutors who are passionate about helping students succeed. The job requires a Bachelor's degree, 3+ years of professional tutoring experience, and the ability to tutor all sections of the SAT. The company offers competitive pay, negotiable pay starting at $40/hour for SAT Test Prep and $25/hour for Academic Subjects, and a supportive community of tutors.

Partnerships Officer

Company: Medic

Location: USA

Posted Oct 04, 2024

Medic is a non-profit organization that provides open-source software for health workers in hard-to-reach communities. They are seeking a Partnerships Officer to support their fundraising efforts and grow their philanthropic pipeline.

IT Systems Administrator

Company: Figma

Location: USA

Posted Oct 04, 2024

The job description is for an IT Engineering team member to manage and secure Figma's internal IT services, including Okta, Google Workspace, and Slack. The team will collaborate with other departments to develop and maintain integrations, manage endpoint infrastructure, and implement security policies.

Senior Fullstack Engineer - UX

Company: Updater

Location: USA

Posted Oct 04, 2024

Updater Inc is seeking a Senior Fullstack Software Engineer with a strong background in UX design to join the Customer Pod team. The role combines expertise in frontend development with an understanding of backend processes to enhance the usability and functionality of Updater's platforms.

Staff Data Scientist - Shopper Engagement

Company: Instacart

Location: USA

Posted Oct 04, 2024

Instacart is a company that is transforming the grocery industry by providing a platform for customers to order groceries online and have them delivered to their doorstep. The company is looking for a data scientist to join their team and help drive engagement data science work.

Field & Demand Marketing Manager

Company: Ping Identity

Location: USA

Posted Oct 04, 2024

Ping Identity is a company that values digital freedom, respect, and diversity. They provide a flexible and collaborative work environment, and offer competitive benefits and perks. The company is committed to building an inclusive and diverse environment where every individual can bring their unique contributions.

Copywriter

Company: Possiblefinancialinc

Location: USA

Posted Oct 04, 2024

Possible Finance is a company that aims to help customers end the debt cycle and unlock economic mobility. They are looking for a Copywriter to join their creative team and help shape their messaging and brand narrative.

Software Engineer - User Growth

Company: Figma

Location: USA

Posted Oct 04, 2024

Figma is looking for a software engineer to join their team. The role involves owning projects from end-to-end, taking responsibility for the team's impact goals, and mentoring other engineers. The ideal candidate has 4+ years of professional experience, a focus on impact, and strong collaboration skills.

Director - Product Support Operations and Strategy

Company: Figma

Location: USA

Posted Oct 04, 2024

The job description is for a key leader in the Product Support Team at Figma, responsible for fostering an environment for exceptional customer experiences, guiding the team, and leading workforce planning. The ideal candidate is a strong collaborator with experience in strategic problem-solving and customer support.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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