Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Manager - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

The job posting is for a Manager of Observability Architects at Grafana Labs, responsible for building and managing a team of high-performing Observability Architects. The team will work closely with customers, sales, and product management to ensure successful adoption and expansion of Grafana's technology.

Senior Paid Social Media Buyer

Company: QuinStreet

Location: USA

Posted Sep 30, 2024

Quinstreet is seeking a Senior Paid Social Media Buyer to join their Media Buying Team. The ideal candidate will have experience in performance marketing and be responsible for creating and managing high-budget paid social campaigns.

Sr Manager - Software Engineering

Company: G-P

Location: USA

Posted Sep 30, 2024

The company GP is looking for a Sr Software Engineering Manager to lead a small team of software engineers focused on marketing technology stack. The job requires strong technical leadership, experience with Agile methodologies, and knowledge of modern cloud architectures and technologies.

Technical Account Manager

Company: Contrast Security

Location: USA

Posted Sep 30, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is recognized for its innovation in Runtime Security and has been named one of the hottest cybersecurity companies in the 2024 Citizens JMP Securities LLC Cyber 66 Report.

Brand Copywriter

Company: Lattice

Location: USA

Posted Sep 30, 2024

The job posting is looking for a strategic copywriter with experience in campaign writing, brand building, and storytelling to help achieve the company's mission. The role involves developing and executing copy for various marketing channels, collaborating with cross-functional teams, and staying up-to-date on workplace and HR trends.

Experienced Software Engineer - Scaled Access

Company: Plaid

Location: USA

Posted Sep 30, 2024

Plaid is a company that aims to empower people to take control of their finances by providing tools and experiences for developers to create financial products. The company is committed to building a diverse team and values diversity and inclusion.

Staff Backend Engineer

Company: Webflow

Location: USA

Posted Sep 30, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a highly skilled Staff Backend Engineer to join their SP Service Provider Success team.

Senior Staff Designer, Mobile Core

Company: Gusto

Location: USA

Posted Sep 30, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. The company is committed to building a collaborative and inclusive workplace and is looking for a Senior Staff Product Designer to lead the strategy and execution of their mobile vision.

Cobalt Core Pentester

Company: Cobalt

Location: USA

Posted Sep 30, 2024

The Cobalt Core is a community of skilled security pentesters who are passionate about their work and strive to be at the top of their game. They believe in sharing ideas and collaborating with peers to achieve good results. The community is looking for experienced pentesters who are eager to contribute and participate in pentests.

Senior Growth Marketing Manager - Global Search

Company: Airbnb

Location: USA

Posted Sep 30, 2024

The job posting is for a Senior Growth Marketing Manager at Airbnb, responsible for managing search marketing campaigns and projects, and collaborating with cross-functional teams to drive growth and revenue.

Engineering Manager (Password Manager & XAM)

Company: 1Password

Location: USA

Posted Sep 30, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for an Engineering Manager to lead their Password Manager and Extended Access Management teams, and are offering a competitive salary and benefits package.

Business Systems Administrator Co-op (Spring 2025)

Company: HubSpot

Location: USA

Posted Sep 30, 2024

The job posting is for a Business Systems Analyst position at HubSpot, where the candidate will work on scaling internal tooling and systems to enhance business efficiency. The role involves designing and implementing technology solutions, collaborating with stakeholders, and driving business value and user adoption.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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