Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Enterprise Applications Administrator (Zuora)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The job posting is for an IT Enterprise Applications Administrator specializing in Zuora. The role involves implementing and maintaining enterprise applications, improving processes, and engaging with stakeholders. The company offers a remote work environment, flexible paid time off, and other benefits.

UX Writer

Company: Oddball

Location: USA

Posted Sep 26, 2024

Oddball is hiring a UX Writer to work on a pivotal Federal program that is making a positive impact on millions of Americans daily lives. The company values learning, growth, and making a big impact, and offers competitive compensation and benefits.

Director - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The role is for a Director of Observability Architecture at Grafana Labs, responsible for leading a team to create an elite team that will redefine post-sales technical partnership in the industry. The team will work with customers to plot the path to observability maturity and provide direct implementation assistance.

Senior Marketing Data Analyst

Company: Quantum Metric

Location: USA

Posted Sep 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Privacy Attorney

Company: StackAdapt

Location: USA

Posted Sep 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Privacy Attorney to support and develop its privacy program. The role involves working closely with the Global Privacy Counsel and other members of the Legal team to ensure compliance with legislative and regulatory requirements.

Director of Contracts

Company: Nava

Location: USA

Posted Sep 26, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a Director of Contracts to lead their contracts and government compliance function.

Manager of Contract Management & Implementation

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Manager of Contract Management and Implementation to lead a team and improve contract management and execution. The responsibilities include leading a team, collaborating with other teams, and identifying areas for improvement. The job requires experience in reviewing and implementing requirements for healthcare payor contracts, being organized, and having a strong track record of juggling multiple initiatives.

Manager of Eligibility and Billing Operations

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for an Eligibility and Billing Operations Manager to optimize preservice eligibility and authorization workflows and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract.

Engineering Manager - Distributed Caching

Company: Reddit

Location: USA

Posted Sep 26, 2024

The Caching Systems team is looking for an Engineering Manager to lead the team, which is expanding rapidly to meet business needs. The team is responsible for building and maintaining caching systems for Reddit, including Memcache and Redis fleets. The ideal candidate has experience in people management, backend infrastructure, and Storage systems, and is an advocate for the user.

Developer Educator

Company: Twilio

Location: USA

Posted Sep 26, 2024

Twilio is hiring a Developer Educator to create documentation for their products. The role involves creating technical documentation, working with a team, and improving the developer experience. The company values diversity, equity, and inclusion, and offers a range of benefits.

Provider Marketing Operations Manager

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Provider Marketing Operations Manager to optimize provider lifecycle engagement, drive acquisition and retention, and work with cross-functional teams to build consistent communications. The role requires experience in marketing, Hubspot, and email marketing, as well as analytical and creative skills.

Senior Machine Learning Engineer

Company: Pachama

Location: USA

Posted Sep 26, 2024

The job posting is for a remote role at Pachama, a company that uses AI and satellite data to empower companies to invest in nature. The role requires experience in building scalable distributed systems, working with ML models, and experience with geospatial data. The job involves contributing to a geospatial data warehouse, implementing preprocessing algorithms, and developing plans for cross-team initiatives.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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