Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Customer Support Specialist

Company: Immersive Labs

Location: USA

Posted Sep 25, 2024

Immersive Labs is a cybersecurity company that offers a SaaS platform to help teams assess and build cyber capabilities. They are looking for a Customer Support Analyst to join their team and provide best-in-class customer service.

Data Programmer

Company: Celerion

Location: USA

Posted Sep 25, 2024

Celerion is a company committed to clinical research, offering opportunities to support the development of lifesaving treatments. They are an equal opportunity employer and value integrity, trust, teamwork, and respect.

Staff Data Scientist - Inference

Company: Airbnb

Location: USA

Posted Sep 25, 2024

The text describes a job opening for a Data Scientist in Airbnb's Marketing Technology team. The role involves driving improvement of measurement of brand marketing, developing insights, and optimizing campaigns. The ideal candidate should have strong knowledge of causal inference, Bayesian modeling, and ability to work with multiple stakeholders.

Systems Administrator

Company: Array

Location: USA

Posted Sep 25, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Senior Technical Program Manager - Enterprise Applications

Company: Dynatrace

Location: USA

Posted Sep 25, 2024

Dynatrace is a leader in unified observability and security, offering a culture of excellence with competitive compensation packages. The company provides a platform that combines broad and deep observability and continuous runtime application security with advanced AIOps to enable innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Senior Service Desk Analyst

Company: Smartsheet

Location: USA

Posted Sep 25, 2024

Smartsheet is seeking a Senior Service Desk Analyst to join their Corporate IT team. The role involves providing technical support to employees, collaborating on service design and implementation, and working in a fast-paced environment. The company offers competitive pay, benefits, and opportunities for professional growth.

Sales Operations Analyst

Company: Coalition, Inc.

Location: USA

Posted Sep 25, 2024

The role is responsible for managing sales commission processes, requires passion for growth, efficiency, and creative problem-solving. The company offers competitive compensation, flexible PTO, and wellness programs.

Core Systems Reliability Engineer - Workflow Automation

Company: Cloudflare

Location: USA

Posted Sep 25, 2024

Cloudflare is a technology company that aims to build a better Internet. They provide a range of services, including web traffic routing, security, and performance optimization. The company is committed to diversity and inclusivity, and offers a range of benefits to its employees.

Federal Account Manager

Company: Immersive Labs

Location: USA

Posted Sep 25, 2024

Immersive Labs is looking for a Federal Account Manager to join their US team. The company has a vision for cybersecurity that puts people at the center and has secured over $180 million in funding. The role involves working with large FederalDoD accounts, leveraging marketing leads, and attending industry events to educate the market on the value of Immersive Labs' offering.

Product Manager - Besu

Company: Consensys

Location: USA

Posted Sep 25, 2024

The text describes Consensys' mission to make Web3 universally easy to use, access, and build on. It highlights the company's commitment to supporting Ethereum development and promoting client diversity. The role of Product Manager for Besu is described, emphasizing the need for strong communication and collaboration skills.

Associate Director - Clinical Operations

Company: Vera Therapeutics

Location: USA

Posted Sep 25, 2024

Vera Therapeutics is a biotechnology company focused on developing treatments for serious immunological diseases. The company is seeking an Associate Director Clinical Operations to manage multiple studies and lead international clinical trials.

Solutions Engineer

Company: Onepath

Location: USA

Posted Sep 25, 2024

1Path is a technology company that values integrity, excellence, and teamwork. They offer competitive benefits and development opportunities to their employees. The company is looking for a Solutions Engineer to grow their annual recurring revenue and provide solutions to clients.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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