Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Clinical Denial RN

Company: Guidehouse

Location: USA

Posted Dec 05, 2025

The Remote Clinical Denials Appeals Nurse position involves securing preservice approvals, reviewing denials, conducting medical necessity reviews, and coordinating appeals. The role requires a current Registered Nursing License, a Bachelor's Degree, and 4+ years of clinical experience. Guidehouse offers a comprehensive benefits package and a competitive salary range.

Manager - Workforce Management

Company: Platform Science

Location: USA

Posted Dec 04, 2025

Platform Science is an open IoT platform founded in 2015 that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. The company values diversity, innovation, and empathy, and is looking for a Manager of Workforce Management to lead a team and drive strategic initiatives.

Senior SBU System Support Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

Product Solutions is seeking a highly motivated System Support Analyst to collaborate with agile squads and cross-functional teams to drive countrywide and state implementations. The role involves performing research, analyzing product platform design, assessing feasibility, and providing strategic recommendations to enhance business results. The ideal candidate should actively seek feedback, love problem-solving, learn quickly, utilize generative AI, and communicate effectively.

Senior Analyst - Product Analysis, Data Science Infrastructure

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

The job description is for a Senior Analyst Product Analysis role in the USDS Earnix team at Liberty Mutual. The role involves designing and building major pricing programs in Earnix, collaborating with modeling, data, and technology teams, and ensuring accuracy of pricing and nonpricing outputs. The position requires a bachelor's degree, 3+ years of relevant experience, and proficiency in data query languages and tools.

Strategic CES Operations Manager

Company: Figma

Location: USA

Posted Dec 04, 2025

The role is a global position responsible for building operational infrastructure, insights, and governance for post-sale activities. The individual will partner with various teams to ensure operational excellence and consistent performance management worldwide. The role involves defining operational frameworks, establishing reporting and metrics frameworks, defining performance metrics, and acting as a strategic connector between different teams. The ideal candidate should have 8+ years of experience in sales, customer success, or post-sales operations, strong expertise in systems including Salesforce and BI tools, and a proven ability to define operational frameworks and scale teams.

Director of Machine Learning - Safety & Mods

Company: Reddit

Location: USA

Posted Dec 04, 2025

Reddit is seeking a Director of Machine Learning to lead safety initiatives with remote flexibility, focusing on AI-driven solutions for community protection and scalable ML systems. The role emphasizes innovation, ethical AI practices, and collaboration across teams to ensure a safe and positive user experience.

Engineering Manager - Identity Access & Foundations

Company: Netflix

Location: USA

Posted Dec 05, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on creating amazing user experiences, developing AB tests and features for web, TV, and mobile platforms to encourage signups and keep members engaged. The Identity Access & Foundations team is expanding its investment in identity experiences, aiming to deliver a unified, secure, and scalable identity platform for seamless, personalized access across all Netflix domains and devices.

Customer Experience Team Lead

Company: Found

Location: USA

Posted Dec 04, 2025

Found is a company that provides tools and services for self-employed individuals, including a business bank account that automates taxes and expense tracking. The company is looking for a Customer Experience leader to manage a team of associates who support customers at every stage of their journey. The role involves coaching, supporting customers, growing the team, reviewing performance metrics, managing schedules, and partnering with product teams.

Account Executive, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 04, 2025

Muck Rack is seeking a confident and driven Account Executive to join their team and help win new business. The role involves serving as the primary point of contact for sales leads, achieving sales goals, responding to inbound demo requests, prospecting for opportunities, demoing Muck Rack at meetings and events, negotiating contracts, and closing deals. The ideal candidate should have at least 2 years of experience in SaaS sales or a PR role, full-cycle sales experience, proven ability to carry and exceed quotas, strong relationship-building skills, and familiarity with tools like Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gongio CPQ, and Guru.

Customer Service Representative - Clinical

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 04, 2025

American Specialty Health Incorporated is seeking a Customer Service Representative to join their Customer Service Clinical department. The role involves answering calls from providers, members, and health plans to assist with various topics such as benefit information and problem resolution. The position is remote and requires a stable internet connection.

Chief Counsel for Global Risk Solutions Office of Underwriting & Risk Office

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

Global Risk Solutions Legal is seeking an exceptional attorney to serve as the strategic proactive client partner and lead counsel to the GRSs Global Office of Underwriting. The role involves providing primary legal counsel for global underwriting strategy and risk governance, coordinating support from legal and compliance experts, and serving on senior leadership teams. The ideal candidate should have exceptional leadership skills, understanding of the global insurance industry, and expertise in commercial lines and complex underwriting issues.

Assistant Director - Data Science

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

The job description is for a data scientist position at Liberty Mutual's Global Legal & Compliance department. The role involves applying data science tools, including deep learning and generative AI, to legal problems such as document analysis, billing audit, and outcome simulations. The position requires collaborating with a team of data scientists, legal professionals, analysts, and IT developers to develop AI and decision-support tools that help the Legal Department work more efficiently and deliver better outcomes to clients and policyholders.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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