Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

BSA/AML Quality Assurance Analyst

Company: Green Dot Corporation

Location: USA

Posted Dec 04, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. They have adopted a permanent Work from Anywhere model to attract the best talent and promote a strong culture. The company is looking for a Quality Assurance Analyst to support their AML compliance program by reviewing transaction monitoring alerts and case investigations, ensuring operational accuracy and regulatory alignment.

Laureate Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 04, 2025

This job posting highlights Blackbaud's mission to power social good through innovative AI initiatives and a remote-first work culture. The role offers competitive compensation, benefits like medical insurance and parental leave, and opportunities for professional growth. The company emphasizes diversity, inclusion, and a supportive work environment for all employees.

Principal Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 04, 2025

Blackbaud seeks a Principal Software Engineer to lead Generative AI initiatives, emphasizing collaboration, innovation, and a flexible remote work environment. The role offers competitive pay and comprehensive benefits including healthcare, retirement plans, and professional development opportunities.

Senior Solutions Consultant

Company: AgentSync

Location: USA

Posted Dec 04, 2025

AgentSync seeks Solution Consultants to translate customer needs into solutions, collaborate with teams, and deliver projects. Benefits include competitive pay, equity, and comprehensive health coverage. The role requires detail-oriented individuals with systems acumen and a passion for technology.

Director - Global Customer Care

Company: First Advantage

Location: USA

Posted Dec 04, 2025

This text promotes a leadership role at First Advantage, highlighting opportunities for career growth, global impact, and a supportive work environment focused on customer service excellence and innovation.

Lead Site Reliability Engineer

Company: Kraken

Location: USA

Posted Dec 04, 2025

Kraken's job posting highlights their mission in sustainable energy, the role's responsibilities, and benefits like insurance and flexible work, emphasizing a positive and inclusive work environment.

Full Stack Engineer

Company: Intelligems

Location: USA

Posted Dec 04, 2025

Intelligems is a profit growth platform for ecommerce businesses, providing AB testing and personalization tools to help merchants understand data, run experiments, and price dynamically. The company has strong traction, working with over 2000 brands and having access to more than $10B of transaction and shopping session data. They are looking for highly talented individuals to join their high-performing, collaborative team and help scale efficiently.

Director of Release Management - Monopoly GO!

Company: Scopely

Location: USA

Posted Dec 04, 2025

Scopely is seeking a Director of Release Management for their Monopoly GO game. The role involves leading and growing the Release Management team, refining release strategy and governance, driving quality and risk management, championing cross-functional alignment, modernizing tools and automation, and advancing operational maturity. The ideal candidate should have experience evolving established systems and teams, strong understanding of mobile release pipelines, proven leadership skills, and excellent communication abilities.

Implementation Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

The Implementation Manager role involves guiding customers through onboarding, ensuring successful deployments, and driving retention. It requires project management skills, Salesforce experience, and a competitive salary range of $75k-$85k.

Sr. Growth Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

This job posting seeks a Sr Growth Manager with B2B SaaS experience to lead event marketing and full-funnel campaigns, requiring expertise in AI tools, cross-functional collaboration, and data-driven strategies. The role offers competitive compensation with a salary range of $125,000-$145,000.

Content Creator | Social Media Manager

Company: Ketone-IQ

Location: USA

Posted Dec 04, 2025

KetoneIQ is a company revolutionizing energy with a cutting-edge approach. They have secured a $6MM contract with the US Department of Defense and aim to disrupt the entire energy market. They are looking for a passionate social media manager to create engaging content and grow their brand.

Product Line Manager - Busway

Company: Flex

Location: USA

Posted Dec 04, 2025

This job posting seeks a Product Line Manager for Busway solutions in the US remote location. The role involves strategic planning, market analysis, and cross-functional collaboration to drive product development and growth. Required qualifications include engineering or business degrees, product management experience, and expertise in US regulations. Benefits include comprehensive healthcare, retirement plans, and tuition reimbursement.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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