Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

IT Enterprise Applications Architect - Salesforce

Company: GuidePoint Security

Location: USA

Posted Dec 13, 2025

This job posting seeks an IT Enterprise Applications Architect with expertise in Salesforce, NetSuite, and cloud technologies. The role involves designing secure solutions, streamlining business processes, and collaborating with teams to align technology initiatives with enterprise strategy. Requirements include 10+ years of experience in sales/financial platforms and strong communication skills.

HR Operations Specialist

Company: Innovecs

Location: Ukraine

Posted Dec 13, 2025

The job posting highlights an HR Operations Specialist role with opportunities to work at a global tech company offering flexible hours, competitive compensation, comprehensive benefits, and a collaborative work culture. The company emphasizes innovation, employee growth, and recognition in industry rankings.

Healthcare Recruiter

Company: SmartScale360

Location: Philippines

Posted Dec 13, 2025

This job posting seeks a Healthcare Recruiter to source, select, and onboard caregivers, emphasizing a seamless candidate experience, collaboration with hiring teams, and compliance with regulations. It highlights remote work opportunities in the Philippines with a competitive salary and career growth potential.

Energy Consultant (Energy Market Specialist)

Company: Kraken

Location: Denmark

Posted Dec 13, 2025

Kraken is seeking a Senior Energy Consultant to drive sustainable energy solutions in Denmark, focusing on innovation, efficiency, and green technology. The role involves energy audits, strategy development, and collaboration to advance renewable energy systems while aligning with global sustainability goals.

Director Respiratory Regulatory CMC

Company: Viatris

Location: UK

Posted Dec 13, 2025

Viatris emphasizes its mission to improve global healthcare through innovative solutions, sustainability, and inclusive workplaces. The job posting highlights opportunities to make an impact in respiratory regulatory roles while aligning with the company's commitment to diversity, equity, and corporate responsibility.

Marketing Operations Production Specialist

Company: Anaplan

Location: India

Posted Dec 13, 2025

This job posting seeks a tenacious individual for a fully remote Marketing Operations Campaigns role. Responsibilities include executing marketing campaigns, maintaining Marketo operations, and collaborating with crossfunctional teams. Qualifications require 3+ years of Marketo experience and proficiency in marketing technologies. The position emphasizes teamwork, problem-solving, and adaptability in a dynamic environment.

Community Program Manager

Company: HubSpot

Location: USA

Posted Dec 13, 2025

This job description outlines a Community Program Manager role with responsibilities including leading community projects, developing support resources, and collaborating with teams. Qualifications require experience in community management, project management skills, and proficiency with tools like Looker and GA4. The position offers a competitive salary range of $70,000-$105,000 and benefits including equity participation and overtime pay.

Alliance Program Coordinator

Company: GuidePoint Security

Location: USA

Posted Dec 13, 2025

The text describes a role focused on supporting a mission to build a scalable partner ecosystem, drive revenue, and enhance brand value through program execution. Responsibilities include vendor management, business development, and cross-functional collaboration, with requirements emphasizing sales experience and Salesforce knowledge.

Energy Market Analyst (Senior)

Company: Equilibrium Energy

Location: USA

Posted Dec 13, 2025

This job description outlines a Senior Energy Market Analyst role requiring expertise in power systems, real-time market monitoring, and pricing analysis. The position emphasizes cross-functional collaboration, data interpretation, and forecasting while specifying technical qualifications and preferred skills.

Senior DevOps Engineer

Company: LI.FI

Location: EMEA

Posted Dec 13, 2025

LIFI is simplifying multichain DeFi for traditional institutions with a unified API, seeking a senior DevOps engineer to enhance infrastructure. The company emphasizes a passionate team, user-centric design, and a collaborative culture with benefits like remote work and equity. Job requirements include Kubernetes expertise, CI/CD pipelines, and blockchain knowledge.

Financial Crimes Investigations Lead

Company: Stripe

Location: USA

Posted Dec 13, 2025

Stripe seeks a Financial Crimes Investigations Lead to manage global compliance efforts, requiring expertise in AML regulations and team leadership. The role involves leading investigations, conducting risk assessments, and collaborating with financial partners while adhering to complex regulatory frameworks.

Staff Software Engineer

Company: Magnet Forensics

Location: USA

Posted Dec 13, 2025

Magnet Forensics, a global leader in digital forensics, seeks a Staff Software Engineer to innovate and scale their cloud-native data processing systems. The role offers competitive compensation, mentorship, and opportunities to impact digital investigations worldwide.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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