Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Account Executive

Company: Typeform

Location: USA

Posted Dec 13, 2025

Typeform is seeking a Senior Account Executive to drive outbound sales growth in a scaling company. The role involves building relationships, executing outbound strategies, and contributing to enterprise growth with competitive compensation and transparent pay structures.

Senior Supply Chain Strategist

Company: Red Cell Partners

Location: USA

Posted Dec 13, 2025

Vantive Technology seeks a supply chain expert to join their preseed startup, focusing on scenario planning and predictive modeling for supply chains. The role involves client engagement, cross-functional collaboration, and offers potential full-time conversion.

Analyst - Strategic Finance and Analytics, Technology

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job description outlines a role within Airbnb's Finance organization, focusing on financial analysis, cost management, and cross-functional collaboration. It highlights responsibilities such as budget planning, vendor cost analysis, and supporting strategic decision-making while emphasizing the company's commitment to inclusion and diversity.

Staff Software Engineer - iOS Platform

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job posting highlights an iOS developer role at Airbnb, focusing on enhancing productivity through frameworks and tools. The position emphasizes innovation, collaboration, and company-wide impact, with a commitment to diversity and inclusion.

Account Executive - Product Sales (BaaS)

Company: Stripe

Location: USA

Posted Dec 13, 2025

Stripe seeks a skilled Account Executive BaaS to drive growth of their financial platform, focusing on customer relationships and product expertise. The role involves collaboration across teams and requires 7+ years of experience in tech or payments.

Senior Data Analyst (GTM)

Company: Typeform

Location: UK

Posted Dec 13, 2025

This job posting highlights a Senior Data Analyst role focused on transforming Paid Media data into operational impact, with strategic goals like reducing LTVCAC ratio and optimizing CAC efficiency. The position requires expertise in analytics, AB testing, and data-driven decision-making, emphasizing high-visibility work with direct influence on strategic targets.

Sr. Manager - Sales Operations

Company: Databricks

Location: USA

Posted Dec 13, 2025

This job description highlights a leadership role in transforming sales operations with global impact, requiring experience in automation and managing distributed teams. It emphasizes growth opportunities and strategic influence across multiple functions.

Data Migration Specialist

Company: Buildout

Location: USA

Posted Dec 13, 2025

Buildout is a CRE software company that empowers brokers and investors through techenabled solutions. The job posting highlights a Data Migration Specialist role with responsibilities including data cleanup, customer collaboration, and ensuring successful implementations. The position offers competitive compensation, remote flexibility, and comprehensive benefits, emphasizing a supportive and innovative work environment.

Principal - Automation Engineer

Company: Kraken

Location: USA

Posted Dec 13, 2025

Kraken promotes crypto adoption with a mission-driven team, offering automation roles and emphasizing global inclusion and security. The company highlights its worldclass expertise, diverse culture, and commitment to financial freedom through innovative products and operational excellence.

Senior Lead - Programs and Partnerships

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This text describes Airbnborg's mission to provide temporary housing during crises through global partnerships and programs. It outlines the role of a Senior Lead Programs & Partnerships position, emphasizing strategic leadership, team building, and cross-functional collaboration to scale impact. The organization also highlights its commitment to inclusion and disability accessibility in the hiring process.

Sales Strategy & Operations Analyst - Platform Sales

Company: Stripe

Location: USA

Posted Dec 13, 2025

Stripe seeks a Sales Strategy and Operations Data Analyst to drive growth and operational efficiency, emphasizing analytical skills and collaboration with cross-functional teams.

Senior Competitive Intelligence Analyst - Value Selling

Company: HubSpot

Location: USA

Posted Dec 13, 2025

This job posting seeks a senior competitive analyst for HubSpot's growing organization, emphasizing cross-functional collaboration, competitive strategy development, and impactful analysis. The role includes responsibilities like market opportunity identification, AI strategy analysis, and content creation for sales enablement. Compensation ranges from $144,000 to $216,000 with equity options, benefits, and a focus on transparent, fair practices.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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