Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Fullstack Engineer

Company: FAIRTIQ AG

Location: Europe

Posted Dec 13, 2025

FAIRTIQ is seeking a Software Engineer to develop a scalable web service for their growing user base. The role involves building a microservices-based backend, creating a delightful user experience, and collaborating with cross-functional teams. The company emphasizes innovation, remote work flexibility, and professional growth in a dynamic international environment.

Cust Svc Support Rep-Client

Company: labcorp

Location: USA

Posted Dec 13, 2025

Labcorp is seeking a Client Customer Service Support Representative with experience in call centers and healthcare to join their team. The role involves managing calls, resolving claims, and ensuring customer satisfaction. Benefits include remote work, comprehensive insurance, and competitive pay. Applicants will receive consideration without regard to protected characteristics.

Backend Engineer

Company: Docplanner

Location: Italy,Spain

Posted Dec 13, 2025

Tuotempo promotes a innovative healthcare platform with remote work flexibility, emphasizing streamlined operations, frictionless patient experiences, and comprehensive employee benefits. The job description highlights backend engineering opportunities with AI integration and career growth prospects.

Senior Cloud Network Engineer

Company: First Advantage

Location: USA

Posted Dec 13, 2025

This job posting seeks a Senior Cloud Network Engineer to design and manage multicloud networks for First Advantage, emphasizing strategic planning, operational management, and collaboration with global teams. The role requires expertise in AWS, networking protocols, and certifications, with a competitive salary range of $120,000-$150,000. The company highlights its commitment to diversity, innovation, and employee growth.

Senior Security Engineer - Incident Response

Company: Canva

Location: UK

Posted Dec 13, 2025

The role involves leading security incident response and working in a flexible, supportive environment. Canva offers equity, parental leave, and a collaborative culture with opportunities for growth and innovation.

Marketing Automation and Platform Lead

Company: Gametime United

Location: USA

Posted Dec 13, 2025

This job description outlines a role focused on marketing automation and machine learning at Gametime, emphasizing cross-functional collaboration, ML model development, and strategic leadership. It details responsibilities, competencies, and requirements for the position, along with company benefits.

(Senior) Big Data Analyst

Company: InPost

Location: Poland

Posted Dec 13, 2025

InPost Group describes itself as an innovative European out-of-home deliveries company focused on revolutionizing parcel delivery with intelligent lockers. The text outlines a Senior Big Data Analyst role involving data analysis, modeling, and collaboration with cross-functional teams, emphasizing technical skills and agile work environments.

Frontend Software Engineer - GPTN

Company: Canva

Location: China

Posted Dec 13, 2025

Canva, a leading design platform with 220M monthly users, seeks Frontend Engineers to drive growth through innovation and data-driven development. The role involves optimizing user experiences, collaborating with cross-functional teams, and enhancing site performance.

Housing Senior Support Consultant

Company: NECSWS

Location: UK

Posted Dec 13, 2025

This job offers remote/hybrid roles with growth opportunities, comprehensive benefits, and a chance to impact communities through technology. The position emphasizes problem-solving, technical expertise, and collaboration while highlighting NEC's mission to support public services.

Technical Architect

Company: NECSWS

Location: UK

Posted Dec 13, 2025

NEC Software Solutions offers a Technical Architect role with competitive benefits, emphasizing innovation and impact on public services. The position involves collaborative work with teams, technical design, and project management, while highlighting career growth and a supportive work environment.

Sales Engineer - Federal

Company: Armada

Location: USA

Posted Dec 13, 2025

This job description outlines a Sales Engineer role requiring technical expertise and sales skills to bridge technical solutions with client needs. Responsibilities include technical demonstrations, cross-functional collaboration, and driving revenue growth. The position offers remote work in the US, competitive compensation, and benefits like equity and subsidized healthcare.

Customer Success Director (Industrial Vertical)

Company: First Advantage

Location: USA

Posted Dec 13, 2025

This job posting highlights a Customer Success Director role at First Advantage, emphasizing account management, sales growth, and strategic account planning. The company promotes a global inclusive workforce, remote work flexibility, and competitive benefits including healthcare, retirement plans, and paid time off. It positions itself as a leader in background screening solutions with opportunities for career growth and technological innovation.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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