Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Brand Designer

Company: Webflow

Location: Argentina

Posted Dec 12, 2025

Webflow is seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role emphasizes brand design excellence, collaboration with cross-functional teams, and creating scalable visual systems. The company highlights innovation, creativity, and benefits like equity, flexible work, and comprehensive health coverage.

Senior Software Engineer II, Backend - Account Insights

Company: HubSpot

Location: UK

Posted Dec 12, 2025

HubSpot seeks a Senior Backend Engineer to empower SMBs with innovative technology. The role offers flexibility, collaboration, and opportunities to shape product development in a supportive, mission-driven environment.

Senior Marketing Data Analyst

Company: The Zebra

Location: USA

Posted Dec 12, 2025

The Zebra is revolutionizing insurance research with a focus on diversity and inclusion, offering competitive benefits, flexible work arrangements, and opportunities for data-driven marketing roles. The company emphasizes a supportive environment with equal employment opportunities and a culture of collaboration.

Senior User Acquisition Manager (App)

Company: Flo Health

Location: Poland

Posted Dec 12, 2025

The text describes a job role focused on app user acquisition campaigns, requiring performance marketing expertise, data analysis skills, and collaboration across teams. It outlines responsibilities, qualifications, and compensation details.

Credentialing Manager

Company: Alma

Location: USA

Posted Dec 12, 2025

This job description outlines a Credentialing Manager role focused on healthcare compliance, audit readiness, and process improvement. It highlights key responsibilities like NCQA standard implementation, RCM efficiency, and cross-functional leadership. The position requires 6+ years of experience in credentialing with expertise in delegated functions and regulatory compliance. The company offers competitive compensation and comprehensive benefits including remote work flexibility, health insurance, and wellness stipends.

Director of Performance Marketing

Company: MrBeast

Location: USA

Posted Dec 12, 2025

This job description outlines a leadership role in performance marketing with focus on growth strategy, media management, and cross-functional collaboration. The position requires expertise in paid media, analytics, and agency management, with success measured by scalable campaigns, efficient budget optimization, and revenue growth. Qualifications emphasize experience in ecommerce, data-driven decision making, and team alignment.

Business Recruiter

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description outlines a business recruiter role focusing on creating exceptional candidate experiences, developing hiring strategies, and managing the recruitment process. It lists requirements like 8+ years of experience and preferred qualifications such as AI tool proficiency. Compensation details are provided for different US zones.

New Business Account Executive

Company: GitLab

Location: France

Posted Dec 12, 2025

This role involves driving net-new customer acquisition and expanding GitLab's market presence through strategic sales efforts, requiring expertise in B2B SaaS sales and collaboration with cross-functional teams.

Senior Python Software Engineer

Company: Nearform

Location: USA

Posted Dec 12, 2025

Nearform seeks a Senior Python Engineer with 6+ years experience, offering remote work, flexible hours, and comprehensive benefits. The role involves building scalable solutions and collaborating with global teams.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description highlights a Staff Engineer role at Dropbox with opportunities for technical leadership, cross-functional collaboration, and impactful system design. The position emphasizes innovation in product integration and offers competitive compensation across different US zones.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: Canada

Posted Dec 12, 2025

This job description outlines a Staff Engineer role at Dropbox focused on designing systems for multi-product experiences. The position requires 12+ years of experience in large-scale systems and collaboration across teams. Responsibilities include architecture, technical strategy, and mentoring, while oncall rotations and compensation details are also mentioned.

Software Engineer - Community Support Engineering (AI Products)

Company: Airbnb

Location: China

Posted Dec 12, 2025

This job posting highlights a Software Engineer role at Airbnb, focusing on enhancing customer experiences through innovative solutions. The position offers opportunities to work with diverse teams and contribute to scalable systems, emphasizing inclusion and growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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