Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Partner Marketing Manager, Co-Marketing

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Partner Marketing Manager to develop joint go-to-market plans with partners, design and execute comarketing programs, and manage Marketing Development Funds. The role requires 3+ years of B2B marketing experience in partner channel or comarketing in SaaS.

Fullstack Product Software Engineer - Core Web Experience

Company: Dropbox

Location: Canada

Posted Dec 05, 2025

The Core Web Experience team is working on integrating Dash's AI capabilities into the FSS product to enhance user engagement and simplify core jobs like search and file actions. The role involves full-stack development, cross-functional collaboration, and innovation to build a reliable and performant foundation for Dropbox.

Principal Technical Program Manager

Company: Unqork

Location: Germany

Posted Dec 05, 2025

The text highlights Unqork's capabilities in empowering enterprises through AI-native applications, reducing technical debt, and driving digital transformation for major clients like Allianz. It emphasizes innovation, security, and collaboration in complex enterprise projects.

Match Lead

Company: Genius Sports

Location: Bulgaria

Posted Dec 05, 2025

The text promotes Genius Sports' Match Lead role, highlighting opportunities to shape sports data operations, deliver immersive fan experiences, and contribute to global engagement. It emphasizes skills like attention to detail, teamwork, and football expertise, while showcasing company benefits including competitive compensation, hybrid work models, and a focus on inclusivity and employee growth.

IT and Security Operations Specialist

Company: Found

Location: USA

Posted Dec 05, 2025

Found is seeking an IT & Security Operations Specialist to build core systems, manage SOC 2 compliance, and enhance security while offering competitive salaries, equity, remote work, and comprehensive benefits.

Marketing Manager

Company: Mozilla

Location: USA

Posted Dec 05, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity platform Thunderbird. They are seeking a Marketing Manager to grow the Thunderbird brand through multichannel campaigns, content creation, and partnerships. The role requires 8+ years of tech marketing experience, email marketing expertise, and strong storytelling skills.

Senior Security Advisor - Privileged Access Management (PAM)

Company: GuidePoint Security

Location: USA

Posted Dec 05, 2025

The text describes the duties and responsibilities of a role focused on providing advisory value to customers through Privileged Access Management (PAM) solutions. It outlines the ideal candidate's qualifications, including extensive experience with leading PAM vendors, technical skills, and project management abilities. Preferred qualifications include relevant certifications and advanced degrees.

Partner Marketing Manager

Company: Telnyx

Location: USA

Posted Dec 05, 2025

Telnyx is hiring a Pipeline Architect and first full-time Partner Marketing Manager to build a revenue engine from the ground up. The role involves activating partners to create opportunities, executing high-impact co-marketing initiatives, and building the foundation for scale. The ideal candidate is a revenue marketer with experience in partner/channel marketing, a builder who thrives in ambiguity, a storyteller and simplifier, and data-obsessed.

Senior MacOS Engineer

Company: Goodnotes

Location: Europe,Asia

Posted Dec 05, 2025

The text describes the values and mission of Goodnotes, a company that builds Mac desktop and iPad apps for notes capture and presentation. They are looking for a Senior macOS Engineer to help build and refine their native desktop experience, collaborating with cross-functional teams. The role involves building mission-critical services, architecting scalable solutions, implementing elegant solutions, and continuously improving development practices. The company values learning, growth, and user obsession.

EDI Integration Engineer II

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 05, 2025

This job posting outlines a remote EDI Integration Engineer II role with responsibilities in file transformations, EDI transactions, and system documentation. It specifies qualifications including SQL, Python, and healthcare EDI standards, along with remote work requirements and salary range of $72k-$110k.

Senior Solutions Architect

Company: Grafana Labs

Location: UK

Posted Dec 05, 2025

Grafana Labs is seeking a Senior Solutions Architect to join their Customer Experience team. The role involves working closely with customers to help them solve complex problems, accelerate adoption, and drive business outcomes using Grafana. The ideal candidate will have extensive experience with observability technologies, strong communication skills, and a passion for helping customers succeed.

Social Media Manager (Portuguese Speaking)

Company: Flo Health

Location: Brazil

Posted Dec 05, 2025

The text describes a job posting seeking a Portuguese-speaking freelance content creator based in Brazil with expertise in social media content creation, community management, and production leadership. It outlines key responsibilities, required skills, and contract details for a part-time freelance position.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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