Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

3D Operations R&D Specialist - 'Chief Architect' (CAD)

Company: Canvas

Location: Remote

Posted Dec 05, 2025

The job posting is seeking a 3D Operations Research and Development Specialist with a focus on Chief Architect to join the team at Canvas. The role involves overseeing testing and analysis of new technologies, developing test plans, implementing process improvement strategies, collaborating with cross-functional teams, and staying abreast of industry trends. The ideal candidate should have at least 2 years of experience as an Architect specializing in Chief Architect, subject matter expertise with 3D architectural software, understanding of 3D reconstruction, strong analytical and communication skills, and demonstrated leadership qualities.

Senior Strategic Product Partnerships Manager

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The Senior Strategic Partnerships Manager role at HubSpot involves building and scaling high-value relationships with strategic partners to drive innovation, growth, and impact across the ecosystem. The role requires strategic thinking, relationship management, and operational excellence, with a focus on partnership strategy, execution, performance, collaboration, and innovation.

Staff Backend Product Software Engineer, Core Sync

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role of Staff Engineer at Dropbox focuses on shaping the reliability and scalability of the Dropbox Sync system. The position involves partnering with cross-functional teams, driving technical strategy, and mentoring other engineers. The company values simplicity, trust, and customer impact.

Support Account Manager

Company: Saviynt

Location: Remote

Posted Dec 05, 2025

This job description outlines the role of a Support Account Manager, emphasizing customer support, issue resolution, cross-functional collaboration, and required skills like communication and problem-solving. It highlights responsibilities such as account management, performance monitoring, and proactive engagement with customers.

Backend Engineer Unichain

Company: Uniswap Labs

Location: New York

Posted Dec 05, 2025

Uniswap Labs is seeking a backend engineer to work on ambitious infrastructure challenges for Unichain, their L2 chain purpose-built for liquidity and DeFi. The role involves end-to-end ownership of projects, writing clean Rust code, building and maintaining reliable infrastructure, and collaborating cross-functionally to solve complex problems.

Software Engineer (UI)

Company: Demiurge Studios

Location: Remote

Posted Dec 05, 2025

Demiurge Studios is seeking an outstanding Software Engineer to develop UI for a leading multiplayer strategy battler for PC. The company offers a collaborative culture, deep respect for art, and a commitment to balanced and sustainable development. They provide a flexible work environment, generous PTO, medical benefits, and a variety of in-office perks.

Oracle Financials Developer

Company: Latitude Inc

Location: Remote

Posted Dec 05, 2025

The job description outlines the role of an Oracle Financials Developer responsible for designing, developing, testing, and implementing solutions within the Oracle Financials applications suite. The position requires collaboration with business analysts, functional experts, and IT teams to understand business requirements and translate them into technical solutions. The role involves application development, integration, customization, data migration, support, maintenance, testing, documentation, security, compliance, and continuous improvement.

Product Designer - Design Systems

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role of a Design Systems Product Designer focused on iOS involves architecting and evolving Dropbox's Interface Guidelines through native mobile experiences. The responsibilities include leading the definition and documentation of reusable design system components, collaborating with product designers and engineers, driving adoption of the design system, and ensuring accessibility and inclusivity standards. The requirements include 6+ years of experience in mobile-first consumer applications, deep expertise in iOS design language, and proficiency in modern design tools. Preferred qualifications include experience working on high-scale mobile products and knowledge of design-to-code handoff pipelines.

Chief AI Officer (IC Role)

Company: Nova Talent

Location: Remote

Posted Dec 05, 2025

The venture studio is seeking a Chief AI Officer to lead AI strategy and execution across their portfolio of AI companies. The role involves shaping engineering direction, hands-on model training, prototyping, and influencing multiple early-stage startups. The ideal candidate has a PhD in AI, 2-8 years of industry experience, and expertise in modern AI tooling and infrastructure.

Industry Solutions Lead - Media & Creatives

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role involves building and executing Dropbox's multiproduct strategy for the media and entertainment industries. Responsibilities include developing GTM plans, strategic partnerships, product features, and sales motions tailored for creative workflows. The position requires collaborating with global teams across sales, product development, marketing, and partnerships to shape how creative organizations manage, collaborate on, and deliver their content.

Enterprise Account Executive

Company: Anaplan

Location: Remote

Posted Dec 05, 2025

Anaplan is hiring an Enterprise Account Executive to sell their connected planning platform to TMT (Telco, Media, Technology) industry leaders. The role involves identifying business problems, building business value, conducting presentations, managing opportunities, and working cross-functionally. The ideal candidate has 5+ years of consultative sales experience, a strong network in the industry, and experience selling SaaS solutions into TMT organizations.

Commercial Counsel

Company: Blockdaemon

Location: Remote

Posted Dec 05, 2025

The job posting is for a Commercial Counsel to join Blockdaemon's legal team. The role involves advising on complex commercial transactions, partnering with business teams, and scaling legal operations for a fast-growing global blockchain technology company. The position is remote-first and hiring in Ireland or the UK.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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