Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Clinical Denial RN

Company: Guidehouse

Location: USA

Posted Dec 05, 2025

The Remote Clinical Denials Appeals Nurse position involves securing preservice approvals, reviewing denials, conducting medical necessity reviews, and coordinating appeals. The role requires a current Registered Nursing License, a Bachelor's Degree, and 4+ years of clinical experience. Guidehouse offers a comprehensive benefits package and a competitive salary range.

Product Implementation Specialist

Company: First Advantage

Location: USA

Posted Dec 05, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce. They are seeking a Product Implementation Specialist to join their team and contribute to delivering critical product implementations. The company offers a rewarding career with competitive benefits and opportunities for growth.

Manual Tester - EHR

Company: Guidehouse

Location: USA

Posted Dec 05, 2025

The job posting is for a manual tester position on the VA Cerner implementation project. The role involves executing manual testing procedures, developing test cases, identifying defects, collaborating with stakeholders, and ensuring compliance with testing standards. The position requires a bachelor's degree or equivalent experience, US citizenship, and experience with Cerner Oracle Health EHR Software. The annual salary range is $53,000 to $88,000.

Principal Marketing Specialist

Company: VSP Vision

Location: USA

Posted Dec 05, 2025

The text outlines a role in leading customer experience marketing strategies, collaborating with teams, managing agencies, and developing high-impact initiatives aligned with business goals. It details required skills, responsibilities, and compensation information for a marketing leadership position.

Accounts Receivable Specialist 1

Company: VSP Vision

Location: USA

Posted Dec 05, 2025

The job description outlines the responsibilities and requirements for an Accounts Receivable role in a distributed workforce environment. The position involves providing excellent service and support, acting as the primary point of contact for complex inquiries, performing various Accounts Receivable tasks, collaborating with customers and business partners, maintaining data integrity and security, and mentoring new teammates. The ideal candidate should have 1-2 years of relevant experience, strong math and problem-solving skills, effective communication abilities, and the ability to work within multiple systems.

Staff Technical Program Manager - Generative AI

Company: Canva

Location: Australia

Posted Dec 05, 2025

The job description is for a Staff Technical Program Manager role in Canva's CORE group, which focuses on coordinating and operationalizing global AI research programs. The role involves driving clarity, consistency, and execution across complex research initiatives, partnering with research leads, product teams, and engineers. The ideal candidate should have 5+ years of experience as a Technical Program Manager, strong technical aptitude in ML and AI, and excellent communication and leadership skills.

Medical Experts

Company: Launch That

Location: USA

Posted Dec 05, 2025

Launch That, recognized as a Top Workplace, seeks freelance medical experts to provide accurate insights and support public health education. The role includes media responses, interviews, and compliance with industry standards.

SMB Sales Lead

Company: Canva

Location: UK

Posted Dec 05, 2025

Canva is a company that redefines how the world experiences design. They offer a warm and inclusive work environment with a focus on high performance, collaboration, and continuous improvement. The role described is for an Outbound Account Executive who will oversee regional strategy, optimize go-to-market motion, and drive Canva adoption across small and medium-sized businesses in the EMEA region.

Engineering Director

Company: Docplanner

Location: Brazil

Posted Dec 05, 2025

Docplanner is a leading healthcare tech company expanding globally, offering a remote-friendly role with competitive benefits and a mission to improve healthcare through innovation.

Assistant Director - Data Science

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

The job description is for a data scientist position at Liberty Mutual's Global Legal & Compliance department. The role involves applying data science tools, including deep learning and generative AI, to legal problems such as document analysis, billing audit, and outcome simulations. The position requires collaborating with a team of data scientists, legal professionals, analysts, and IT developers to develop AI and decision-support tools that help the Legal Department work more efficiently and deliver better outcomes to clients and policyholders.

Tax Director, Transfer Pricing

Company: Autodesk

Location: UK,Germany,Netherlands,Spain

Posted Dec 05, 2025

The Director of Transfer Pricing will lead Autodesk's global transfer pricing function, setting long-term strategy, managing a team, and ensuring compliance. The role involves close collaboration with senior leaders across various departments to support business objectives and drive a culture of accountability and innovation.

SMB Account Executive

Company: Canva

Location: UK

Posted Dec 05, 2025

Canva is seeking an Account Executive to join their team in London. The role involves working closely with SMB customers to understand their goals and provide tailored solutions. The ideal candidate should have a proven track record in outbound sales, strong communication skills, and familiarity with CRM and outreach software. Canva offers a range of benefits, including equity packages, inclusive parental leave, and a Vibe & Thrive allowance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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