Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Service Designer - Public Sector
Company: IBM
Location: Leicester, GB
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The position requires designing end-to-end service journeys, facilitating understanding of user experiences, and embedding design practices within organizations. The role emphasizes long-term career growth, collaboration, and making meaningful changes for clients.
Manager - Finance and Administration Delivery - Record to Report
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves managing client engagements, relationships, and operations support, with a strong emphasis on thought leadership, analytics, and driving productivity and efficiency.
Business Intelligence and Analytics Senior Managing Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The role involves deploying modern SAP Analytics Reporting offerings, working directly with customers, leading project teams, and supporting sales activities. The candidate should have strong experience managing SAP Analytical and Reporting workstreams, proven experience leading full lifecycle implementation projects, solid knowledge in FP&A, and hands-on experience with SAP Analytics technologies.
Software Developer - Data
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The job posting seeks an experienced Data Developer with expertise in Data Engineering, ETL, ELT, DataStage, PL/SQL, and Java. The role involves designing, developing, and maintaining scalable applications, integrating with messaging systems, and contributing to modernization initiatives using AI-driven approaches.
Salesforce Technical Architect - Public Sector (State and Local Govt)
Company: IBM
Location: No City, US
Posted Dec 04, 2025
The text describes a role within IBM's Salesforce Practice team, focusing on State & Local Government clients. The position involves shaping and proposing innovative solutions using Salesforce, IBM Consulting AI, and Asset-based capabilities. The role requires deep platform expertise, understanding of client needs, and procurement processes. Responsibilities include collaborating with teams, designing solutions, delivering presentations, leading discovery sessions, providing expertise on best practices, and mentoring junior resources.
Fullstack Python developer
Company: IBM
Location: Vilnius, LT
Posted Dec 04, 2025
The role involves designing and developing software solutions for hybrid cloud and AI, requiring expertise in Python, databases, and Agile practices. It emphasizes technical skills, cloud certifications, and collaboration in innovation centers worldwide.
Software Development manager-Python & AI Development
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
IBM Infrastructure is a catalyst that enables the world to function better by providing hybrid cloud infrastructure to meet clients' demands. The role involves leading a team of engineers to design and develop AI-based features, optimize existing products, and drive out-of-box performance for key workloads. The position requires strong leadership skills, technical expertise, and a track record of delivering complex projects.
Service Designer
Company: IBM
Location: Manchester, GB
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally to improve hybrid cloud and AI journeys. The Service Designer role focuses on designing end-to-end service journeys, facilitating understanding of user experiences, embedding design practices, and working with user researchers to shape holistic user experiences.
Workday HCM & Compensation Consultant
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting as a Workday Consultant. The role involves working with clients globally to improve hybrid cloud and AI solutions. The consultant will lead and implement expert services using IBM's offerings and technologies, focusing on user experience, performance, reliability, and scalability. The position requires at least 5 years of experience in Workday, agile experience, and Workday certification.
Data Scientist
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
IBM's CIO Technology Platform Transformation team focuses on modernizing infrastructure with AI and cloud computing, driving innovation and enhancing cybersecurity. The role involves developing AI solutions, collaborating across departments, and ensuring scalable, ethical tech implementations.
Java Developer - Japanese Bilingual
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic engagement.
Consultor SAP TM
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career in IBM Consulting, focusing on long-term relationships with clients, collaboration, and working with visionaries across industries. It highlights the importance of curiosity, continuous learning, and challenging the norm to drive innovation and impact. The role of an SAP TM Consultant is also mentioned, emphasizing client-centric solutions, expertise in SAP Transportation Management, and continuous improvement.