Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Graphic Designer

Company: KillerSpots Agency

Location: Remote

Posted Dec 03, 2025

The Killerspots Agency is seeking a talented part-time graphic designer to join their dynamic team. The role involves creating visually stunning designs for digital and print media, collaborating with the marketing team, and staying updated on industry trends. The position requires proficiency in Adobe Creative Suite, experience in web design, and a strong portfolio showcasing graphic design work across various mediums.

Principal Product Manager - Agentic AI

Company: Blackbaud

Location: Remote

Posted Dec 03, 2025

Blackbaud is seeking an experienced Principal Product Manager to lead the launch and scaling of their new agentic Artificial Intelligence solutions. The role involves driving product development, shaping the roadmap, engaging with customers, and collaborating with cross-functional teams. The ideal candidate will have 8+ years of product management experience, success in launching 0to1 products, and a passion for social impact.

Appeals Coordinator II

Company: MedReview

Location: Remote

Posted Dec 03, 2025

The Appeals Coordinator Level II position at MedReview involves assisting with daily administrative work, researching and analyzing appeals, grievances, and complaints from providers and clients. The role requires excellent communication, problem-solving, and time management skills, as well as the ability to work independently and make critical decisions.

Senior Paid Social Manager

Company: Nebo

Location: Remote

Posted Dec 03, 2025

The job description outlines the responsibilities and requirements for a Senior Paid Social Manager, including leading paid social campaigns, managing teams, and maintaining expertise across platforms. It emphasizes collaboration, strategic planning, and professional development while highlighting the agency's commitment to diversity and inclusive practices.

Product Marketing Manager - Third Party Risk Management (TPRM)

Company: BlueVoyant

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Product Marketing Manager for BlueVoyant's ThirdParty Cyber Risk business line, emphasizing experience in cybersecurity and product marketing. The role involves creating marketing materials, managing product launches, and collaborating across teams. BlueVoyant highlights its mission in cybersecurity and equal employment opportunities.

Executive Content Strategist

Company: Qualia

Location: Remote

Posted Dec 03, 2025

Qualia is a leading B2B real estate technology company that provides a shared digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents. They are seeking an Executive Content Strategist to amplify their thought leadership across social platforms and drive market positioning by transforming data insights into compelling social content.

Functional Medicine Physician (MD or DO)

Company: Everlywell

Location: Remote

Posted Dec 03, 2025

Everly Health is a company dedicated to transforming lives through modern diagnostics-driven care. They are seeking a board-certified physician with functional medicine training to provide telehealth consultations and develop personalized treatment plans. The ideal candidate should have experience in integrative and holistic medicine and be comfortable with telehealth platforms.

Senior Product Manager

Company: Scrambly

Location: EU

Posted Dec 03, 2025

Scrambly is a fast-growing adtech startup revolutionizing rewarded advertising, serving over 3 million users in the USA. They are seeking a Senior Product Manager to drive product discovery, experimentation, and continuous improvement of their product portfolio, with a focus on understanding user needs, analyzing data, and collaborating with cross-functional teams to deliver top-tier digital solutions.

Service Designer (GDS)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive meaningful business change. The company provides training, promotion opportunities, diversity and inclusion, and a culture of evolution. They seek Service Designers with passion for understanding people, designing services, and collaborating with cross-functional teams.

Telehealth MD with Multi-state Licensure

Company: Everlywell

Location: Remote

Posted Dec 03, 2025

Everlywell focuses on transforming healthcare through innovative diagnostics and telehealth, offering accessible care and expanding access via a nationwide network. They seek board-certified physicians for telehealth roles.

STEM Associate

Company: Hispanic Access Foundation

Location: Orlando

Posted Dec 03, 2025

The Hispanic Access Foundation's STEM Program aims to inspire and support Latino youth, families, and professionals in exploring and leading in health and STEM fields. The program provides role model talks, immersive field trips, and mentorship experiences to increase awareness of career pathways and foster skill development, confidence, and leadership.

Salesforce Data Cloud Developer & Consultant

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting is a company that focuses on creating effective teams of consultants to deliver strategic process and technology solutions to enterprise organizations. They have a commitment to long-term customer success and have established deep expertise in process and technology. The company seeks a Salesforce Data Cloud Developer & Consultant to design, develop, and optimize data solutions within the Salesforce ecosystem.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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