Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Market Manager Airbnb for Business

Company: Airbnb

Location: Canada

Posted Dec 03, 2025

Airbnb's Senior Market Manager role focuses on B2B growth, requiring sales expertise and strategic thinking. The position offers opportunities to drive business travel solutions and collaborate across teams, with a commitment to diversity and inclusion.

Fullstack Engineer (TypeScript), AI Engineering: Editor Extensions – Multi-Platform

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 03, 2025

The role is for a Fullstack Engineer on the AI Engineering Editor Extensions MultiPlatform team at GitLab. The engineer will build tools that bring GitLab Duo directly into developers' daily workflows, working primarily with TypeScript across frontend and backend. They will collaborate closely with other engineers to design, implement, and evolve features that make GitLab Duo feel fast, intuitive, and deeply integrated.

Senior Backend Software Developer

Company: Varicent

Location: Mexico

Posted Dec 03, 2025

Varicent is seeking a Senior Backend Developer to build and scale a modern C backend for a ReactRedux web app used by global enterprise clients. The role involves designing and building robust REST APIs, working with AWS services, improving performance and reliability, and collaborating with a top-tier team. The company offers a market-leading compensation package, wellness programs, remote work flexibility, and continuous development opportunities.

DTC Ecom Direct Response Video Editor - High-growth DTC brand

Company: MNY Ventures

Location: Anywhere

Posted Dec 03, 2025

MNY Ventures seeks a skilled direct response video editor to scale their successful DTC campaigns. The role offers high autonomy, performance-based rewards, and opportunities to lead, with a focus on creating high-converting videos for a fast-growing supplement brand.

Full Stack Product Engineer

Company: Hightouch

Location: North America

Posted Dec 03, 2025

Hightouch is seeking a frontend-focused full stack engineer to join their fast-growing engineering team. The role involves building delightful and intuitive interfaces for marketing and growth products, collaborating with customers and cross-functional partners, and working alongside ML engineers. The ideal candidate should have experience building user interfaces from zero to one, be proficient in React and Typescript, and have a solid understanding of backend API design and data models.

Senior Brand Manager

Company: Neowiz

Location: Brazil

Posted Dec 03, 2025

NEOWIZ is seeking a Senior Brand Manager for LATAM/Brazil with expertise in regional gaming markets. The role involves shaping brand strategy, executing localized campaigns, and collaborating with global teams. The company offers remote work, competitive benefits, and opportunities to contribute to award-winning game portfolios.

Medical Information Specialist - (French & English Speaking)

Company: EVERSANA

Location: UK

Posted Dec 03, 2025

EVERSANA is a global company with over 7000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize improving patient lives, embrace diversity, and have a strong focus on customer service and innovation. The company offers a medical communications position that involves translating documents, responding to drug information inquiries, identifying adverse events, and medical writing.

Engineering Manager (iOS/android/frontend) - Cross Platform

Company: Canva

Location: New Zealand

Posted Dec 03, 2025

Canva seeks a leader to scale their cross-platform team, offering equity, flexible leave, and a focus on innovation and inclusivity. The role emphasizes technical leadership, team growth, and impactful engineering decisions while fostering a supportive work culture.

Director Demand Generation

Company: Fortive

Location: UK,Sweden,Netherlands,Spain

Posted Dec 03, 2025

The text outlines a comprehensive job description for a strategic marketing role involving demand generation, campaign management, ABM strategies, cross-functional collaboration, and performance tracking. It emphasizes technical expertise, language skills, and data-driven approaches across B2B SaaS and high-tech industries in the EMEA region.

Community Experiences Manager

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a community builder and connector to create programs that inspire engagement, foster advocacy, and influence adoption. The role involves designing hackathons, scaling advocacy programs, developing recognition and awards, and partnering cross-functionally. The ideal candidate has 5+ years of experience in community engagement, proven experience running community programs at scale, strong operations and program management background, excellent cross-functional collaboration skills, and a passion for community building.

Service Delivery

Company: Blackbaud

Location: India

Posted Dec 03, 2025

The job requisition is for a Service Delivery Staff position at Blackbaud. The role involves delivering services to customers, managing processes, building customer relationships, and troubleshooting issues. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced team environment. Blackbaud is a digital-first company with a flexible remote or hybrid work culture.

Partner Marketing Manager

Company: Canonical

Location: North America,Latin America

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a widely used platform called Ubuntu. The company partners with top technology companies and is looking for a Partner Marketing Manager to develop strategic relationships with global partners. The role involves building joint go-to-market plans, creating integrated campaigns, and growing Canonical's partner ecosystem.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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